TCS Finally Paid Up!

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Nov 27, 2005
163
- - West Des Moines, Iowa
Landau if you want to keep drinking the koolaid

Then go ahead. Are you saying that Tim doctored those pictures!?! What about the SILENCE and non response from TCS. The TCS silence and lame response on this board speaks VOLUMES!. Funny if this was a stand up business then WHY did TCS IGNORE the court's judgement to the point it had to go through a collection process. If you want to believe the pictures are doctored then keep drinking the koolaid Also YOyour implication you wrote earlier is WRONG (Alot of people get away with alot of things because thier legal council is better than the other guys) You can't use that lame Slick Lawyers ripping off poor businessman crap either . There was no slick lawyer in Court it was Tim telling story and the "professionals" TCS telling their side -- it didn't take long for the Court officer to see through the Bull that TCS was throwing out. TCS "finally admitted the cover didn't fit, but insisted it was off only by about 6 inches" If you want to proof and say Tim was making that up all you need to do is get the court papers from NY. Go back through the archives this was NOT an isolated incident with regards to the Canvas Store. I have seen it a few times on other sailing Bulletin Boards. The guy over there has a history of crappy work and not making things right. "Screw those guys, the owner and employees alike. Is that what you want to hear?" Ya know Landau that is typical BS rebutal Its as lame as the Canvas Stores work. I hope your business is run better than that. Instead of a good argument try and turn it around on US for TCS "You guys should protect yourselves from stuff like this." Let the facts fall where they may -- I DO recall the BB thread on Sailcare and the facts came out! I stayed out of that Thread and I recall the people or others from Sailcare responded with infromation on what really happens. they didn't crawl into a hole like TCS and IGNORE the problem . I seem to recall after the KNOWLEDGE and FACTS that the SailCare Company came out just fine and infact looked admirable. TCS has had a LONGGGGGG time to try and make this right and the business owner did a TERRIBLE business prsactice and he tried to ignore everything and did NOT TAKE ACTION TO MAKE IT RIGHT (that is his biggest problem) "It may be your job or your business. All it takes is one mistake or one disgruntled client to put you out of business. " Oh please - spare me the dramatics !
 
Feb 15, 2004
735
Hunter 37.5 Balt/Annapolis/New Bern
r.w.'s points are valid

there are other issues here and he is describing them well. We do get carried away here sometimes and all pile on, like anything else in life. So who's for Rosie or Donald in their $%$# fight...;) But, the missing point in r.w's argument is that TCS could have defended itself in court. The fact that they didn't or lost when they did speaks for itself. As for libel/slander, how could it be if he has a court judgment in his hand affirming his argument? That's where it kinda goes off the rails. Libel is writing something not true. The court said it's true. What could be a better defense to a claim of libel?!? Time to let this go. Philly show is next weekend, we can either praise or slam that!!!!
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
Don,Thanks for sticking your neck out.

Don, my point with libel is not the facts of Tim's case, the court proved that Tim was wronged. It was the accusations against the company beyond the actual situation that would be libel.eg. the company does this all the time... Old Salt, name calling is not debating nor understanding. My point is that maybe TCS decided that Tim was a difficult problem. Instead of trying endlessly to satisfy him, it would be easier and more economical to lose in court. That way they could cut their losses and concentrate on good clients and keep production where it needed to be. Tim got his money and interest, and the business can continue production. r.w.landau
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
Old Salt, I have a plumber that

every time you call him your name drops down one day on his list. Call him twice in a day, a emergency is now three days away. A state employee has a system here. All his mail gets stacked on his desk. Latest one on top. When he is working, he pulls the bottom item first. He is good guy...first come first serve. However the catch comes when you call him to ask about the statis of your situation.Well, he looks through the pile and pulls it out. checks it over and replies,"no this has not been processed yet". Then he puts in on the top of the pile. (I hope you understand now) Time is money to small businesses and if you hound them, they shut you off. r.w.landau
 

higgs

.
Aug 24, 2005
3,736
Nassau 34 Olcott, NY
Marine companies

I dealt with TCS briefly at strictly Sail in ?Chicago last year - the guy, in my opinion was a jerk. When one looks at how cooperative most marine companies are, why bother with TCS? Pretty much any time I have had a problem with a product, the customer service has been excellent and the company has been very willing to give me 1st class, personal service. I think we boaters enjoy customer service at a level that that few other businesses offer. Cream rises to the top and it would appear that TCS has moved to the bottom of the glass. I commend Tim for not letting them get away with this.
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
higgs, I don't disagree.

I just feel that this company is being trashed here. I don't think this is the place for it. A warning is great. As you say, the owner is a jerk. I don't know TCS at all. I stated what I did so that the, as Don put it, The gang factor is not here. I have a client that wanted Ann Sacks concrete tile. I ordered it. I then had to sign a waiver on color and consistancy. I did. The battleship gray tile that they shipped was black. My customer, a reasonable lady, said I guess you signed for it and that is what we bought. let them know I am unhappy!. I did. The tile for her kitchen was 3 times Tim's canvas cost. Their are understanding clients and hard ones. Tim we know it didn't fit. We have no idea how you treated the business after that. The material for that boat was more than half the cost that they quoted. Higgs, you can't price shop and expect extra custom quality. You want custom, you search custom. Yes, I know, look at Tim's cover. That was one instance. What percentage is that of their clients? r.w.landau p.s. if someone can answer any of these questions, I will quit. Back them with a TCS endorsement. TCS, if you are there, it is time to respond.....
 
Nov 27, 2005
163
- - West Des Moines, Iowa
landau - GREAT - you just proved the point

Every small business owner you described is a loser and deserves what they get. You are allowing and supporting mediocrity - good for you ! LOL. Now I understand where you are coming from. Thank god most small business are not as bad as the ones you have experience and do business with. SOMEONES MONEY, ALREADY IN A DIRTBAG SMALL BUSINESS MANS POCKET IS OUR MONEY UNTIL THEY DO THEIR JOB. Dirtbag TCS had Tims money for years and didn't deliver a worthy product. I'm glad you like and accept subpar and terrible products and performance. This is what is wrong with american business these days, you putting up with it is the slow creep of medocrity that saps the vitality of this country. nuff said ! Thanks Higgs - you are just one of MANY I have heard and read about the terrible customer service and products that the Canvas Store in LI NY delivers. Yes I have read people that say they got something from TCS and it was OK but the HIGH percentage of complaints suggest you are gambling with YOUR HARD EARNED DOLLARS if you pay TCS for a product made by them
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
Old Salt, What is it that you provide to this

world that you can try to look over your nose and judge the rest of the us? r.w.landau
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
Old Salt, your recall of the SailCare

thread is really wrong. First off, no one from SailCare came forward. Their clients and supporters did. In fact, I had $40 bucks saying that the person(unnamed)would be satisfied if they called Jerry. Well. I never heard from him. He bad mouthed SailCare, never replied on this forum about his right or wrong bad mouthing of SailCare nor did the report about their final dealings with them and never asked me to pay up. If he had whipped this forum up to the point that Tim did, who knows what would have happened to SailCare.SailCare is a tight operation and they prduce a good product. They should not have had the bad press! Old Salt, All I am saying is warnings here are great, but to continually put down a business here is wrong! r.w.landau
 
Nov 27, 2005
163
- - West Des Moines, Iowa
landau - I read your last post

and I want to appologize for being harsh. I see where you are coming from as you are describing your personal experience of dealing with a difficult customer. By your posts are from a very singular myopic veiw. I feel confident you are being "yanked" by that lady with the tile, but you are bringing your very singular personal experience and emotions into this discussion and thats why many are telling you are off base. You are too close to something to see the forest through the tree's No hard feelings but comparing the "Little Miss Tiles" you dealt with to Tim is way off base and erroneous
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
Old salt answer the other questions...

What do you contribute to this great country? This is about small business and America. Maybe you are in mega America or Walmart china I do not know. I want Americans to produce great products. I get my prices because I produce quality. It is first and last on my list. I remodel high priced homes. I have two to three people work with me. We go in and don't come out until the owner is happy. I have also learned how to chose whom I will work for. I would have more employees but you just can't take anyone into someones home. As small as I am, my demise would affect three families. I will not let that happen so my dealings with a client are very close so that I do what they want and they know what is possible. Old Salt, It bothers me that my Name is real and you could look me up in the phone book and I am responsible for my answers but you yank us with a fictitious name and can spew out any thing you want with out accountability. r.w.landau
 
Nov 27, 2005
163
- - West Des Moines, Iowa
landau in the sailcare thread

You said that "He bad mouthed SailCare, never replied on this forum about his right or wrong bad mouthing of SailCare nor did the report about their final dealings with them ...... " That is NOT what happened. He 'complained' about getting an $80 charge for sewing numbers and insignia on and didn't see this requirement on their website and if he'd known that, he would've sewn them down for a lot less than $80 Then you replied that they were nice people, etc etc etc. he had a valid beef as he did not expect to have to pay an unsuspecting change that was not related up front. In FACT he replied nicely AFTER your last post and just blew it off by saying "She said they used to do it free, but because they do so many sails now, they have to charge for it. Law of Supply and Demand I guess. " A FAR CRY from what you implied by what YOU said Here is the thread for everone to read -- I will let THEM make their own decision
 
Jun 18, 2005
16
Oday DaySailer atlanta,ga
Enough already!

Old Salt and RW.......Please take your argument off line,or to a consumer comments site.After many years on this site,you're running me away.Lets get back to sailing issues.All of us would be grateful!
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
Old Salt, Check out the last reply that Moe had.

He was going to either praise SailCare or collect from me. Oh, then the thread ends.... r.w.landau
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
bowtrash, I tried stopping this when it started,

Where were you then? r.w.landau
 
S

Steve

The facts are

they didn't care enough about their own reputation to step up and make it right. I ate a few jobs when I owned my business. All my work was referral. Were some of these customers extreme, on a rare occasion. Did I want to bag it when they became ignorant, you bet I did. I always stuck it through to the end and made sure they were satisfied. What did it cost me, mostly time and sometimes money. More often than not, I'd still get a couple of referrals from those jobs. Can customers be jerks? Absolutely! Tim doesn't strike me as the type guy who's going out of way to trash these guys. Do they deserve to be trashed? Given the facts as presented, absolutely. An isolated incident? Don't believe it. Businesses that behave this way are playing the odds. Time is on their side. The majority of those with a grievance will drop it and forget about it rather than go the lengths Tim did. What did it cost TCS? Above the time and money, just their reputation. Can you put a real monetary value on that. Time will tell. See how long they stay in business.
 
Jun 18, 2005
16
Oday DaySailer atlanta,ga
Enough,Enough

8 responses today alone is not an effort to "stop it".Just drop it !!!!
 
Jun 2, 2004
1,438
Oday 25 pittsburgh
bowtrash, this is a response to a thread

with hundreds of responses. It didn't start today. My guess the whole issue started over a year ago. I would post the link but I don't have it. I have read it for many months. r.w.landau
 
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