TCS Finally Paid Up!

[higgs]

Tim: You were wrong!

You should have been satisfied that TCS took time out of their valuable production schedule to make you, a mere peasant, a cover. You should be satisfied to take what they give you. You are being unreasonable to expect the cover to fit properly. When you consider the numerous clients that are far more important than you, close should be good enough. Do you think that your boat's needs should take precendent over everyone else? You should have been happy that the cover protected most of your boat. It was better than nothing. In this age of global warming, how improtant is a cover anyways?I am wrong to call the owner of TCS a jerk and wish to withdraw the comment. I deserved to be treated like dirt because I was not a boat he would be interested in. I now see the light. Tim and I are not good enough to be customers of TCS and we should have realized this from the onset. Whatever happened is our own fault.

 

[Tim]

Higgs...LMAOROTF

That was classic Higgs!Now, Mr. Landau:Please state each question you have for me that could not be answered/inferred by reading the chronology on my blog. I thought I answered most questions in the previous thread, but perhaps I missed something. I will try to address your questions.Tim

 

[picklefreek]

Trying to be a small business owner..

I have a part time small business that I am trying to take full time. It is making gourmet pickles. Many of times I have had people buy a jar at a craft fair or festival to come back an hour later saying they lost the jar and want another. I say no problem and ask for my $7. They can't believe that I won't give them another jar. "Come on, you know I just bought one from you". Yes, they get mad at me and I will probably never sell them another jar. From all the writings I see that landau make sthis week, I guess I should just hand over another jar to these people free because I must pay for their stupidy.

 

[higgs]

Chris.......

I don't think anyone in this thread has come anywhere near suggesting what you are anologizing in your post. A better analogy would be this: What if one those jars of pickles was of poor quality and the purchaser complained. Would you not want to stand behind your product? I don't think you are being at all unfair in the policy you described. This is not like Tim tried to return a product he had damaged or misused or lost.I am a part time professional musican doing a solo act. I guarentee my performances telling a venue owner beforehand, that if they are unhappy with my product, they don't have pay me. In fact, if this ever happened I would refuse to accept payment. Most of us small business people proudly stand behind our products. Those who don't go out of business - that's the free market. Most of us also undeerstand the power of word of mouth. I would say TCS has not learned these basic business practices.

 

[Don S/V ILLusion]

Can't help but wonder

how you got yourself this deep into it such that you'd have to end up in court Tim? Did you pay in advance and in full and if so, WHY???PS - to clarify, I understand many businesses ask for payment, at least in part, in advance. My question is why would you or anyone do so in cash rather than by CC which would clearly have obviated this whole mess?

 

[higgs]

Chris.......

Apologies are in order to you. I did not read your post carefully enough. I thought you were defending TCS. Sorry. I will go stand in a corner for 30 minutes and not talk to anyone during that time.

 

[higgs]

Tim probably payed...

in order to get delivery on the product. If one orders a sail, it is usual to pay for it when you pick up. I'm sure TCS works the same way.

 

[Old Salt]

Chris from NH. That was a FOOLISH comment

Did you happen to READ and SEE what happened to Tim !? Are you taking the easy way out to responding and not reading the accounts of what happened. Are people "stuck on stupid"You are comparing apples and oranges !! Tim didn't LOSE his cover and ask for a new one. He had a very poorly made one that doesn't fit his boat. He brought back the cover and everyone admitted it wasn't a good fit (even TCS admitted it was cut 6 inches short in one spot).The analogy is more akin to someone bringing back your jar of pickles 1/2 hour later and showing you all the pickles in the jar were black and moldy and inedible.Man - I hope all the people in NH aren't this bad with analogies. Yours couldn't have been more wrong

 

[higgs]

Misunderstanding

Old Salt: I originally thought Chris was suggesting what you state, but I think he is defending Tim and directing his comment at landau.

 

[Old Salt]

higgs, I am not so sure.

but if I read Chris from NH wrong then I appologize.But it sounds like he is vehemently defending a small business person against all us dishonest or stupid consumers and trying to compare his & landau's situation with Tim's experience.

 

[RAD]

Tim

Happy New Year!And what a great thread again about you know who ;DRAD

 

[r.w.landau]

Last reply

This is my last reply here. There is such narrow mindedness on behalf of a few people here that think they own this forum. Edited: Old Salt, You are a trouble maker. Your posts include your intent. You like to Rant.Rad, you are a pile on type of guy if it will improve your image here.(sorry Moody)Chris, I am not even sure if you can offer anything here.Tim, you have created a seriously bad situation that if you post what you think, people will follow. higgs, you must be Tim's brother.Tim,I still think that you were such a pain in the a.. to this company that they let you go. Unfortunately you are one pain in the a.. that decided to post it here. You then gained followers that would jump off the same bridge. Your post as a warning was good. Your relentless berating of this business, was wrong. I am glad I don't do business with you. This forum is wonderful for many of us. The negative that you guys produce, sucks!I am sorry to all those that think I am a jerk. I just can't let this type of thing continue.Phil is out of the business of dodgers. Why, it was to difficult to satisfy everyone. Look it up!Was Phil taken to task? No, he is a nice guy. But because of 2 out of 50 Phil doesn't produce dodgers anymore. That's right, Phil's quality is not available in dodgers. You can not buy a dodger from Phil anymore.Try reading this forum with the attitude that benefits all, not just you!Glad you got your money Tim. Let us know how your next experience works out...For $2000bucks, you can buy 40 tarps. So i am sorry they are blue but you can throw them out every year. r.w.landau

 

[RAD]

r.w.landau

I said it once and I'll say it againTCS is a thief hope you feel better after all the name calling.

 

[Steve Mossberg]

Mr r.w. landau I don't know you

I do know people that have used the Canvas Store in the past. Many are satisfied, (I know about six boats that have used them) but I have heard one or two negative comments. Not enough to make me think twice. Now after reading here I think I understand and comprehend better the negative comments. The people here (in LI) were able to stop by the Canvas Store and make sure they got satisfaction. Through a bit of hassle was able to get what they needed to get the job done right (after a few times trying for one of them). I can understand the frustration Tim might have had givin the Canvas Store is here in LI and he lies somewhere in the Mid West. Its easy to blow off someone that isnt right there to keep you honest when you are a busy small businessmanMr Landau your true colors are really showing and I think most would dismiss whatever you post from in the future. Your post is irrational, out of place and off base. You actually attacking Tim and telling him he could of bought 40 blue plastic tarps is disgraceful. After hearing that I don't think I would want to purchase any services from you. You need to chill and actually listen to the other people with real experiences with the Canvas Store. Not all small business in America are all run like a Rockwell Painting.Regards Steve

 

[higgs]

landau

I am sincerely puzzled by your defense of TCS, other than you know the guy personally. the product was not satisfactory - why in the world should Tim accept that?Tim: Welcome to the family, bro.

 

[higgs]

Old Salt

You may be right after I reread Chris' post. I think we need Chris to clarify his point. Chris??

 

[Tim22862]

Mr. Pain In The A$$ responds

Mr Landau:I'm a pain in the A**?Tell you what, if you wanted to stop this months ago, YOU could have sent me the $1400 and I would have signed on and deleted my thread.Here are the facts:I called the owner of TCS upon receiving a cover paid for IN FULL when it didn't come close to fitting my boat. I took his WORD to use it as best I could that season and he would send me a NEW one for the next season. That was a mistake as I paid by a credit card that had a buyer protection policy, and as I found out later those are only good for 90 days.I DID NOT contact TCS until SIX MONTHS LATER when it was time to send the cover back, with pictures as they requested. So I'm a pain in the A** for expecting a cover to fit my boat, and not calling back for SIX MONTHS???When I did send the cover back, I NEVER heard from them. I HAD TO CALL THEM in the Fall when I was getting ready to haul out for the winter. I gave them my new address since I was in the process of moving, and they STILL sent it to the old address TWO MONTHS later. UPS delivered it back to them as undeliverable, yet NO ONE from TCS called me to see why. So I'm an A** because I expected to get a proper cover sent to the proper address in time to cover my boat?When I finally got the cover in late December, nothing had been done to it. No explanation from them, no phone call, no attempt to reconcile the photos I sent them cleary showing it didn't fit. When I called at this point, I was told I didn't know what I was doing and I was immature. Is this how you talk to YOUR customers sir? If so, I don't know how YOU stay in business.I then went to the Chicago Boat Show and spoke to the owner directly. I was put off and lied to yet again. I was told that if the cover did not fit a 321 next to their shop, they would refund my money, PERIOD! I asked to be present at the "fitting" and was told point-blank he didn't want me there. Why?..probably because he KNEW the cover was wrong. The OWNER of TCS admitted this when we finally went to court, PERIOD.After 15 months of trying to reason with this business owner, volunteering to help in whatever way I could to help get a cover that fit, I gave up and filed a small claim in the State of New York, as is my right. I gave TCS notification in no uncertain terms as to what I would do if they didn't simply refund my money (blog, small claim action, etc.). They CHOSE to IGNORE me again.TCS LOST in court, and then refused to pay up. Is that a sign of integrity to you, sir?Maybe Higgs has it right, I should have just let it go and p*$$ed my money out the window.TCS got what they deserved in court, and in this Forum. I'm sorry you don't agree. My "relentless beating" was mostly responses to questions of the original warning, which apparently you agreed with. The readers of this Forum kept the thread alive, and may I point out to you that numerous others chimed-in with similar experiences with this business.Best of luck in your business, and I am glad I will never have to do business with you!Tim, aka Mr. Pain in the A$$

 

[RAD]

I need to edit my post

And improve my image ;D"I said it once and I'll say it again TCS is a thief" should have beenTCS is a thief and a lier and the people I dislike the most in this world are thieves and liers Hows that for image building

 

[Steve]

Everyone...

Ok guys, read the post the r.w. posted below. I have copied and pasted it for anyone who missed it, or who may have missed what he was saying. From his posting, it appears at least to me, that he admires businesses who give mediocre (at best) service. I think he has said all there is to say - he expects mediocre or less service, and he simply doesn't understand why everyone else expects more. I guess it really isn't his fault. I don't know if he owns his own business or not, but hopefully his percieved admiration for the business below isn't a reflection of how he conducts his own business.Old Salt, I have a plumber that every time you call him your name drops down one day on his list. Call him twice in a day, a emergency is now three days away.A state employee has a system here. All his mail gets stacked on his desk. Latest one on top. When he is working, he pulls the bottom item first. He is good guy...first come first serve. However the catch comes when you call him to ask about the statis of your situation.Well, he looks through the pile and pulls it out. checks it over and replies,"no this has not been processed yet". Then he puts in on the top of the pile. (I hope you understand now)Time is money to small businesses and if you hound them, they shut you off.r.w.landau

 

[Bob]

The Ultimate Irony

The ultimate irony is that this thread would have died out long ago but for Landau's original post defending the canvas maker. By taking such a odd stand, r.w. has successfully continued the debate so that TCS gets trashed by more people for a longer period of time. If Tim's goal was to drive TCS out of business, he should thank r.w.