Salvage rights? Where's your response, Sea Tow?
I know I'm lagging on reading my posts, but I feel your pain, Stewart. Still waiting to read Sea Tow's reasons for the fiasco.One point I would like to make: as an accountant, I truly understand the dollars involved in running a towing operation. However, I also have 10 years' working experience in the insurance industry. The cost of the towing business and the cost of the gas is not the insured's problem; it is part of the cost of doing business. If not honoring contracts for soft ungrounding assist is their bag, and maximizing their profits, then maybe the contracted tow boat owners should be sitting at the dock until they have a verified request from the insured himself, before they venture out like vultures, trying to "work the system". If the outfits selling the insurance had to refund premiums each and every time the contracted service was declined by the Sea Tow contractor, in this case, a proven soft ungrounding, based on the fact that a change of tide enabled the boat to drift off without assist, we wouldn't have the abuse and scamming in the marine assistance industry. I apologize to the truly honest operators trying to make a living doing marine assistance, who honor their contracts with Boat US, and Sea Tow. We appreciate the valued service you provide your customers. Unfortunately, the bad apples are tarnishing your image! So, with that said, your best chance of resolving the issue rests with Sea Tow, and I would recommend going right to the top.Sea Tow International1560 Youngs AvenueSouthold, NY 119711 631 765-3660 - tel.1 631 765-5802 - faxMember service Hotline: 1 800 4SEATOWI have included the address for Sea Tow International, along with phone numbers, to begin addressing their franchise issue in your area. Sea Tow corporate has made it difficult to obtain the name(s)of the president, CEO, CFO, etc on the web, as an internet search doesn't get me a corporate link, financial overview, nothing. If you want to pursue the issue, call the company and request the names and mailing addresses of some of the corporate executives. That usually gets the ball rolling. I'm going to bet that inclusion of some links to the postings in this archive in your letter to them will get you a response.Good luck!jeribelle