Some of you may have seen and remember my posts on the subject of the ongoing problems with our Raymarine ST6000 Autopilot on our Hunter 40.5. Here is a quick recap of the situation as it is today.
When the AP first failed the message that showed on the display said "drive stop error". When I visited the Raymarine trouble shooting guide on their website it said it could be one of three things-course computer, rotary drive unit or rudder reference transducer. We sent in the course computer and Raymarine sent it back saying it was fine ($60 for shipping and inspection fee). Next we sent in the rotary drive. Raymarine said it was bad and repaired it for $600. When it arrived I asked the marina to install it and they did. It still didn't work so the marina recommended we upgrade the wiring to the rotary drive. That was another $200. It still didn't work. The marina Raymarine guy spent hours troubleshooting with Raymarine and now Raymarine says it is the transducer which is another $200 part. Arrghh.
Here is my issue with Raymarine. Was the rotary drive even bad? I find it hard to believe that the rotary drive and the transducer failed at exactly the same time so it leaves me wondering did I pay for a $500 repair because they assumed it was the problem and it wasn't? Do I have a leg to stand on to complain to Raymarine?
Your feedback would be much appreciated.
POTL
When the AP first failed the message that showed on the display said "drive stop error". When I visited the Raymarine trouble shooting guide on their website it said it could be one of three things-course computer, rotary drive unit or rudder reference transducer. We sent in the course computer and Raymarine sent it back saying it was fine ($60 for shipping and inspection fee). Next we sent in the rotary drive. Raymarine said it was bad and repaired it for $600. When it arrived I asked the marina to install it and they did. It still didn't work so the marina recommended we upgrade the wiring to the rotary drive. That was another $200. It still didn't work. The marina Raymarine guy spent hours troubleshooting with Raymarine and now Raymarine says it is the transducer which is another $200 part. Arrghh.
Here is my issue with Raymarine. Was the rotary drive even bad? I find it hard to believe that the rotary drive and the transducer failed at exactly the same time so it leaves me wondering did I pay for a $500 repair because they assumed it was the problem and it wasn't? Do I have a leg to stand on to complain to Raymarine?
Your feedback would be much appreciated.
POTL