No Response From Catalina

Status
Not open for further replies.
T

Tom Baker

I made an inquiry to Catalina Yachts about three weeks ago regarding the setting up of hoist sling for my Capri 18. I still have not received a reply from them. Are they always so slow to respond? I hope this is not the norm for customer concerns.
 
T

Tom Baker

thanks Joe

Thanks Joe. I sent them a second messege. If I don't hear back, I'll make a call.
 
J

John Visser

Dave aint here...

David Graas isn't at Catalina anymore - and cust servie/tech support has declined dramatically, in my experience. jv
 
J

Joe

Now that's bad news......

.... I have been singing David's praises these past 5 years, I'm sorry to here of his departure. My primary reason for recommending pre-owned Catalinas was the outstanding commitment they had to all of their owners. Not just new buyers. The customer relations foundation, lead by David Graas, created a tremendous loyalty to the company, and I'm sure was the reason many move up buyers stayed with Catalina. I hope Frank Butler understands how important David's outstanding customer service was to the Catalina community and that he finds someone to maintain that high standard.
 
T

Tom S.

Joe from San Diego

Write and call Frank Butler from Catalina and say exactly that.
 
J

J Olson

No Dave??????

I called over to talk to dave about some things today and I got Keneth The temporey replace ment he tryed to help me with my three problems but I felt that he was just agreeing with me so I would go away .Dave has talked me throw a ton of tough boat problems and In away makes It possable for me to do all these progects. I think we are all in for a problem here.I felt that the reseptionest was scaired to tell me that dave was no longer there at catalina .Im not happy at all . I will have to call keneth back in a few days and see if he has warmed up to his new job. Good luck to you all We will need it. JOlson
 
Status
Not open for further replies.
Top Bottom