Jamestown Distributers
- Thread starter Menestheus
- Start date
No definitely not lifetime, who's asking for that ? I WAS ONLY ASKING FOR THEM TO BE RESONABLE AND HELP WITH AN ISSUE, OBVIOUSLY THEY FAILED TO DO SO. My point was that they only sell stuff and don't back it or give you any support on the back end, so why buy from them ? if everyone is going to tell you to deal with problems yourself directly with another company then why not buy direct or from the guy offering the lower price...if you take your car to a mechanic and he puts a part on and it fails after he sells you a part and charges to put it on, would you be happy if he said "not my problem" go talk to the manufacture ? I doubt it, so why would this be any different ? If you want to except poor customer service and the lack caring on a retailers be my guest, ill go to another vendor who values their relationship with the customer and goes out of their way to be helpful.
Most items that they sell can be purchased elsewhere at the same or lower price, heck Amazon offers better service than Jamestown at comparable prices and if an issue arises better service, Stu by all means if you just want to buy an item and be saddled with having to deal with someone else if an issue comes up then by all means do so, just because some do it doesn't make it right. I would rather pay West marine prices and have decent customer service than have none, but again if you don't care about service and just want a low price then use them......BTW do you work for them ? with the way you defend their actions makes me think your affiliated with them.
No, Cory, I don't work for them. I just find it remarkably offensive when someone like you comes along and raps a provider who has a good reputation because you personally had an issue that was completely covered by their WRITTEN warranty which you just don't like.
That's all.
I hope you get to go sailing this weekend. Fair winds.
That's all.
I hope you get to go sailing this weekend. Fair winds.
For example after getting hose on a brand of earbuds
I now only buy headphones/earbuds from Sennheiser due to there FREE and prompt shipping both ways on defects as long as you can prove you bought it within the correct time period
As good as they are NO recite NO service
I now only buy headphones/earbuds from Sennheiser due to there FREE and prompt shipping both ways on defects as long as you can prove you bought it within the correct time period
As good as they are NO recite NO service
Offensive, I find it offensive when a vendor only wants my $$ and doesn't want to help when their is a problem, they don't have a good reputation in my book, they want to take my money, make a sale and not stand behind a product they sell, or for that matter even go to bat with the manufacture on my behalf, sad you expect so little for your money....
Who's talking about 4 months later ? a guess your right, them calling the manufacture on my behalf is too much to ask, shame on me for even thinking a retailer would care enough about a customer to do so.
had an issue that was completely covered by their WRITTEN warranty which you just don't like.
BTW that was a RETURN policy not a warranty policy. Just to be clear they obviously don't have a warranty policy, other than Its someone else's problem once we take your money.
BTW that was a RETURN policy not a warranty policy. Just to be clear they obviously don't have a warranty policy, other than Its someone else's problem once we take your money.
Manufacturers provide a warranty hence why they sent you to the manufacturer when you were beyond their 30 day return period.. Defender & Hamilton do the same. They did not make the product this is why they don't warranty the product.
What is so hard about simply calling the manufacturer, they will likely just drop ship you the new part...?
that's been done, BUT I had to twist the arm of the manufacture, they tried to push it back to Jamestown. Your right a phone call from Jamestown to the manufacture is way too much to ask, I should just be happy they sell me the part, I guess I am just crazy expecting a company to go above and beyond instead of being like the rest and only wanting to sell and not represent their customer base. I though a company like Jamestown valued their customers relationships but apparently not otherwise they would of at least tried, but I guess that's too much to ask. So that goes to my point, if you buy from them- you are on your own to battle it out with the manufacture directly.
.beyond the immediate topic, I would look for a different method in order to avoid yearly or bi-yearly replacement. Perhaps a different stronger shock, multiple shocks and/or different linkages all together. Seems like a big hassle to constantly replace.
Apex, its been a bit of a nescience, I was thinking of a better system altogether nut am considering buying a new boat ( well new to me )
Conceptually
...when hydraulic struts were introduced for a multiplicity of uses starting back in the 80's the engineering was flawed in my opinion. In nearly every application they were often specified as undersized, leaked and failed prematurely.
My personal fav is is the two brand new struts I put in to hold up the hood in my Wife's XJS. If the engine isn't hot, apparently causing the seals to expand, they won't hold up the hood at all and they are just a couple of years old.
I would suggest replacing it with the type of guides typically used for hatches, if possible.
...when hydraulic struts were introduced for a multiplicity of uses starting back in the 80's the engineering was flawed in my opinion. In nearly every application they were often specified as undersized, leaked and failed prematurely.
My personal fav is is the two brand new struts I put in to hold up the hood in my Wife's XJS. If the engine isn't hot, apparently causing the seals to expand, they won't hold up the hood at all and they are just a couple of years old.
I would suggest replacing it with the type of guides typically used for hatches, if possible.
Here is why I buy from JD, Defender, Hamilton, Sailboatowners, Compass Marine, etc.: to help me select the correct part so I don't have failures every year on a part. Anyone can do a google search for a part number and order it with a credit card. But I can call JD's or Defender's customer service and talk to them about what I need.
I just got a part today that I had to special order from Defender. About 2 months ago I called Defender because a hatch installed by the factory broke. I wanted the same part so I didn't have to alter the opening. Catalina Direct didn't have it because they switched from this Bomar hatch to a different style. The customer service people at Defender searched for the part and spoke to the manufacturer. Found out I could still get the old style hatch but it would be a special order. I gave them my credit card number and today the replacement hatch arrived. It is the exact replacement for my part. It was only a $60 part. They didn't make much profit and probably spent at least an hour looking in catalogs and calling manufacturers to get me the right part.
I have had similar experience with JD. The main reason I go to Defender over JD is because I got such great deals at the annual spring sales for the last two years I feel some loyalty to them.
If this hatch breaks after two months, I am going to Bomar, not Defender.
I just got a part today that I had to special order from Defender. About 2 months ago I called Defender because a hatch installed by the factory broke. I wanted the same part so I didn't have to alter the opening. Catalina Direct didn't have it because they switched from this Bomar hatch to a different style. The customer service people at Defender searched for the part and spoke to the manufacturer. Found out I could still get the old style hatch but it would be a special order. I gave them my credit card number and today the replacement hatch arrived. It is the exact replacement for my part. It was only a $60 part. They didn't make much profit and probably spent at least an hour looking in catalogs and calling manufacturers to get me the right part.
I have had similar experience with JD. The main reason I go to Defender over JD is because I got such great deals at the annual spring sales for the last two years I feel some loyalty to them.
If this hatch breaks after two months, I am going to Bomar, not Defender.
Not to be unsympathetic... because I understand your disappointment... but your analogy with the car mechanic is inappropriate to this experience... why because the mechanic becomes the responsible agent when he is hired to service your vehicle. If he installs a faulty thermostat... it is his responsibility to warrant his work and the parts he sells you... he's making money off the part sale besides his labor charges so the warranty rests with him.. Now.... let's change it up..... suppose you purchased some boat equipment at a West Marine parking lot sale... a new electronic wind indicator, for example... and you paid a rigger to install the masthead transducer..... you wouldn't call the mechanic to complain...if the unit failed... unless you thought there was an issue with the installation... the warranty or return policy would be serviced by either the manufacturer or the chandlery... not the rigger. Okay... just a point of clarification... not contention.
Guess you missed the entire point the folks on this board have been trying to explain to you.
You DID talk to the manufacturer. It was their responsibility.
Why get mad at the folks who sold it to you? They didn't get you PO-ed, the manufacturer did.
I still fail to understand your flailing at JD. See Maine Sail's post and others.
Good luck, have a great weekend. Go swimming, maybe you'll cool off.
