Jamestown Distributers

May 24, 2004
7,164
CC 30 South Florida
Make it two customers, I have never dealt with them and after hearing of this I will make it a point to never will. Not to long ago I reported an automotive radiator that was received damaged from an online retailer. I was told not to ship the faulty one back and was given a choice between a full refund or having a replacement shipped immediately. Now that is the service I'm used to.
 
Sep 25, 2008
43
Hunter 42 Passage Kemah,Texas
Make it two customers, I have never dealt with them and after hearing of this I will make it a point to never will. Not to long ago I reported an automotive radiator that was received damaged from an online retailer. I was told not to ship the faulty one back and was given a choice between a full refund or having a replacement shipped immediately. Now that is the service I'm used to.
That's the point I have been trying to make all day, some people just must not get it, maybe they all work for the DMV.
 

Tim R.

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May 27, 2004
3,626
Caliber 40 Long Range Cruiser Portland, Maine
Anyone who does not like the retailer policy of 30 day returns or deal with the manufacturer should look closely at the policy here on this site. I bet it is either the same or similar. This is a fairly widespread adoopted policy. Show me a marine retailer who will stand behind a defective product after 30 days. This is why West Marine sells extended warranties. If it were free from someone else they would lose a lot of business.

As for JD, I have had nothing but great service from them and anyone who will not give them businss based on a single instance of unreasonable expectations should not be so hasty.
 

kito

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Sep 13, 2012
2,011
1979 Hunter Cherubini 30 Clemmons
Make it two customers, I have never dealt with them and after hearing of this I will make it a point to never will. Not to long ago I reported an automotive radiator that was received damaged from an online retailer. I was told not to ship the faulty one back and was given a choice between a full refund or having a replacement shipped immediately. Now that is the service I'm used to.
That's the difference between reporting a damaged item when you just receive it and buying an item in February and wanting a refund in May.
 
Feb 26, 2004
23,037
Catalina 34 224 Maple Bay, BC, Canada
That's the point I have been trying to make all day, some people just must not get it, maybe they all work for the DMV.
Casting more aspersions won't make your point any better. Just makes your concept even worse.

Don't you get it?

Your frustration is COMPLETELY understood.

You just aimed it at the wrong target.
 
Nov 26, 2008
1,970
Endeavour 42 Cruisin
So do all your shopping at West Marine from now on. Problem solved.

And enjoy paying 40% more.
 
Sep 25, 2008
43
Hunter 42 Passage Kemah,Texas
That's the difference between reporting a damaged item when you just receive it and buying an item in February and wanting a refund in May.
Again no one asked fro a refund, or even a replacement,
 
Jan 22, 2008
8,050
Beneteau 323 Annapolis MD
...As for JD ... anyone who will not give them businss based on a single instance of unreasonable expectations should not be so hasty.

I'M WITH TIM ON THAT. If you stop doing business with someone because of one complaint, you'll probably find you won't be doing any business with ANYBODY.
 
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DougM

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Jul 24, 2005
2,242
Beneteau 323 Manistee, MI
I was originally not going to chime in on this, but if you have had so many strut failures, I would suggest that perhaps you are purchasing a strut that is undersized for the application. In that case, it wouldn't matter who it was purchased from. If you had purchased it from another retailer you would be having the same problem. It's not Jamestown that is the root cause of the issue, and it may not be the strut manufacturer unless you are buying a cheap knockoff. The struts come in different stroke lengths and varying load capacities. They are designed to function in a straight application and any side loading will most likely cause premature failure. The ball and socket attachment points might be a key to the problem if the don't allow the strut to function in a straight line.
 
Feb 26, 2004
23,037
Catalina 34 224 Maple Bay, BC, Canada
... it wouldn't matter who it was purchased from. If you had purchased it from another retailer you would be having the same problem. It's not Jamestown that is the root cause of the issue, ...
Regardless of the size selection, and Doug makes a very good point, Albert kinda touched on it:

Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein



I still can't fathom blaming the outfit from which it was purchased.


If I continued to purchase the very same piece of equipment that repeatedly failed, I simply wouldn't blame the store I bought it from. I don't think most of us would either.
 

Levin

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Apr 7, 2007
163
Hunter 340 San Diego
A thought

Cory,

I don't know what gas strut you are talking about but I have to assume (as another Hunter 340 owner) that it is the one that holds open the refrigerator door. I can't think of any other gas struts that get use on this boat on a regular basis. I had to replace mine once... 5 years ago and haven't had to touch it since. Still works great, and I was a live-aboard during those years so it was getting heavy use.

You can get a replacement here on this website that is an exact match for the one that Hunter used. I have to imagine you are using the wrong part if you have to replace it every 1.5 years or so. Either that or you are talking about a different gas strut.

Sounds like this isn't Jamestown's fault if you have been using the wrong part.

Take care,
-Levin
 
Feb 26, 2004
23,037
Catalina 34 224 Maple Bay, BC, Canada
HA!!!

Albert would have changed his mind if he had Microsoft Word back then :cussing:
Ralph, that is priceless!

I can't get that blinkin' software to do anything right. Ever try "outline" format in Word? "Gee," said the software developers for Microsoftminds, "why would anyone figure you'd want to place a 1 after BOTH the A and B and C and D, etc. in an outline?" :doh:

Man, I sure miss my WordPerfect, which worked, well, uhm, perfectly.