Make it two customers, I have never dealt with them and after hearing of this I will make it a point to never will. Not to long ago I reported an automotive radiator that was received damaged from an online retailer. I was told not to ship the faulty one back and was given a choice between a full refund or having a replacement shipped immediately. Now that is the service I'm used to.
Jamestown Distributers
- Thread starter Menestheus
- Start date
That's the point I have been trying to make all day, some people just must not get it, maybe they all work for the DMV.
Anyone who does not like the retailer policy of 30 day returns or deal with the manufacturer should look closely at the policy here on this site. I bet it is either the same or similar. This is a fairly widespread adoopted policy. Show me a marine retailer who will stand behind a defective product after 30 days. This is why West Marine sells extended warranties. If it were free from someone else they would lose a lot of business.
As for JD, I have had nothing but great service from them and anyone who will not give them businss based on a single instance of unreasonable expectations should not be so hasty.
As for JD, I have had nothing but great service from them and anyone who will not give them businss based on a single instance of unreasonable expectations should not be so hasty.
That's the difference between reporting a damaged item when you just receive it and buying an item in February and wanting a refund in May.
Casting more aspersions won't make your point any better. Just makes your concept even worse.
Don't you get it?
Your frustration is COMPLETELY understood.
You just aimed it at the wrong target.
I'M WITH TIM ON THAT. If you stop doing business with someone because of one complaint, you'll probably find you won't be doing any business with ANYBODY.
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I was originally not going to chime in on this, but if you have had so many strut failures, I would suggest that perhaps you are purchasing a strut that is undersized for the application. In that case, it wouldn't matter who it was purchased from. If you had purchased it from another retailer you would be having the same problem. It's not Jamestown that is the root cause of the issue, and it may not be the strut manufacturer unless you are buying a cheap knockoff. The struts come in different stroke lengths and varying load capacities. They are designed to function in a straight application and any side loading will most likely cause premature failure. The ball and socket attachment points might be a key to the problem if the don't allow the strut to function in a straight line.
Regardless of the size selection, and Doug makes a very good point, Albert kinda touched on it:
Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein
I still can't fathom blaming the outfit from which it was purchased.
If I continued to purchase the very same piece of equipment that repeatedly failed, I simply wouldn't blame the store I bought it from. I don't think most of us would either.
A thought
Cory,
I don't know what gas strut you are talking about but I have to assume (as another Hunter 340 owner) that it is the one that holds open the refrigerator door. I can't think of any other gas struts that get use on this boat on a regular basis. I had to replace mine once... 5 years ago and haven't had to touch it since. Still works great, and I was a live-aboard during those years so it was getting heavy use.
You can get a replacement here on this website that is an exact match for the one that Hunter used. I have to imagine you are using the wrong part if you have to replace it every 1.5 years or so. Either that or you are talking about a different gas strut.
Sounds like this isn't Jamestown's fault if you have been using the wrong part.
Take care,
-Levin
Cory,
I don't know what gas strut you are talking about but I have to assume (as another Hunter 340 owner) that it is the one that holds open the refrigerator door. I can't think of any other gas struts that get use on this boat on a regular basis. I had to replace mine once... 5 years ago and haven't had to touch it since. Still works great, and I was a live-aboard during those years so it was getting heavy use.
You can get a replacement here on this website that is an exact match for the one that Hunter used. I have to imagine you are using the wrong part if you have to replace it every 1.5 years or so. Either that or you are talking about a different gas strut.
Sounds like this isn't Jamestown's fault if you have been using the wrong part.
Take care,
-Levin
Albert would have changed his mind if he had Microsoft Word back then :cussing:
HA!!!
I can't get that blinkin' software to do anything right. Ever try "outline" format in Word? "Gee," said the software developers for Microsoftminds, "why would anyone figure you'd want to place a 1 after BOTH the A and B and C and D, etc. in an outline?"
Man, I sure miss my WordPerfect, which worked, well, uhm, perfectly.
Ralph, that is priceless!
I can't get that blinkin' software to do anything right. Ever try "outline" format in Word? "Gee," said the software developers for Microsoftminds, "why would anyone figure you'd want to place a 1 after BOTH the A and B and C and D, etc. in an outline?"
Man, I sure miss my WordPerfect, which worked, well, uhm, perfectly.