jssailem
SBO Weather and Forecasting Forum Jim & John
- Oct 22, 2014
- 22,562
John, you raise sound questions that In my experience can not be answered.
For 35 years I figured out a way to conduct a logistics business predominantly from home. For less than a roughly 8 months of that time I was physically in front of customers or clients. Most of the interaction was on the phone, via fax and eventually email, and in frequent web based group discussions (i.e Skype/facetime/zoom like resources). While this methodology once developed became second nature, it was not easy for most of my clients/customers to comprehend. Their interaction with their employees or business associates was based on face to face and physical monitoring of performance.
This Pandemic will be a force to cause a paradigm shift in the way we interact. It has been happening a little at a time over the past 7-10 years. Think Facebook friends. YouTube entrepreneurs. These innovations have encouraged a culture of "living in the ether" not a physical relationship a Facebook friend. YouTubers who make you feel you are part of their adventure in such a profound way that you send them money to keep them doing the thing that you enjoy them doing. We sit for hours watching someone sail their boat to magical places, have and raise babies on their boat, suggest we feel connected to them and that they are eternally grateful that we will send them money.
We have not yet been motivated to have the mechanic who fixes our tires, not greet us at the garage door, show us to the waiting area, tell us how much it will cost for those big new tires on our car. Could this be done remotely? Perhaps. But have we been ready to accept it? Are we ready now? Is the infrastructure in place to provide it.
It takes a disruptive event for us not to want to deal face to face. It will take innovation for businesses to develop ways for this to happen. Will it really be better to take your phone and order tires from your favorite shop. will you pay the cost for them to pick up your car load the tires on the car and return it, charging you a service charge for pick up and delivery. All the while you stay safely in your home "sheltered in place".
Why do we need to go to a grocery store? Because delivery service has been spotty at best. Will they really pick out the ripe oranges? But now has the government scared you enough for you to try and get your vegetables delivered while you "shelter in place" .
I have said it, things have changed... and like Dorothy said in the "Wizard of Oz"
The trick for us all to discover is how are we going to react or interact with this new world.
For 35 years I figured out a way to conduct a logistics business predominantly from home. For less than a roughly 8 months of that time I was physically in front of customers or clients. Most of the interaction was on the phone, via fax and eventually email, and in frequent web based group discussions (i.e Skype/facetime/zoom like resources). While this methodology once developed became second nature, it was not easy for most of my clients/customers to comprehend. Their interaction with their employees or business associates was based on face to face and physical monitoring of performance.
This Pandemic will be a force to cause a paradigm shift in the way we interact. It has been happening a little at a time over the past 7-10 years. Think Facebook friends. YouTube entrepreneurs. These innovations have encouraged a culture of "living in the ether" not a physical relationship a Facebook friend. YouTubers who make you feel you are part of their adventure in such a profound way that you send them money to keep them doing the thing that you enjoy them doing. We sit for hours watching someone sail their boat to magical places, have and raise babies on their boat, suggest we feel connected to them and that they are eternally grateful that we will send them money.
We have not yet been motivated to have the mechanic who fixes our tires, not greet us at the garage door, show us to the waiting area, tell us how much it will cost for those big new tires on our car. Could this be done remotely? Perhaps. But have we been ready to accept it? Are we ready now? Is the infrastructure in place to provide it.
It takes a disruptive event for us not to want to deal face to face. It will take innovation for businesses to develop ways for this to happen. Will it really be better to take your phone and order tires from your favorite shop. will you pay the cost for them to pick up your car load the tires on the car and return it, charging you a service charge for pick up and delivery. All the while you stay safely in your home "sheltered in place".
Why do we need to go to a grocery store? Because delivery service has been spotty at best. Will they really pick out the ripe oranges? But now has the government scared you enough for you to try and get your vegetables delivered while you "shelter in place" .
I have said it, things have changed... and like Dorothy said in the "Wizard of Oz"
'Toto, I've a feeling we're not in Kansas anymore.'
The trick for us all to discover is how are we going to react or interact with this new world.