Sad story
I will be off to the US Sailboat Show in Annapolis next week, and I'm appreciating the alert regarding The Canvas Store. I'm actually representing more than myself in researching winter boat covers. What boggles my mind is the fact that a company like this will step on one customer for a few bucks and not consider how many sales it will lose as a result of that customer telling a bunch of other folks who may be in the market for the product that company sells. They may squeeze $1,400 bucks out of you, but perhaps lose tens of thousands from the loss of business. This is evidenced by some on this thread already mentioning they will not buy from this company, let alone those who will not buy from them but just are not mentioning this fact. The Canvas Store could have just settled with you and avoided a big mess. By the way, this issue has spread to other forums now, so there’s no telling how much business this company will lose, for the sake of $1,400 bucks. In my mind customers can take actions based on "principle," but businesses cannot. Look at Nordstrom’s. They will exchange a product that they don't even sell to satisfy a customer. Granted, that's not necessarily $1,400, but that’s the price level The Canvass Store finds itself. Sure, a couple folks on this thread have said nice things about this company. However, the thread is about the problem, unique or otherwise, you are having with this company. The point is you had a problem with the product and the company should have done right by you in the beginning. While some customers are very satisfied, how many out there were not willing to go the distance you have? Obviously, few have done this, if not none. It would be interesting to see what the Better Business Bureau has on them. I myself will be looking at other vendors for sailboat covers! Good luck
