Nice to know there are still some good people out there doing business, who take the customer into consideration. I ordered a pedestal base plate from Sailors Exchange a while back. Was told on the phone I could return it if it didn't work. Well, the pulleys were wrong and it just would not work. Called Sailors Exchange, was told to send it back, not a problem. Not only did they make the refund very promptly, but they also refunded the shipping charges. Also managed to loose the little ball joint that goes on the quadrant to attach the rudder sensor. Called WM to see if they might have one. No deal. Called Raymarine parts to order one. No part number, no order. All my info on the auto pilot just calls it a tiller pin. That ain't good enough to order by. Called Raymarine tech support. Guy there knew exactly what I wanted, said he had one in his desk drawer. Got it three days later, without even paying any shipping. I consider both of these actions above and beyond what I expected, and want to give them a thumbs up for their service.
