Welcome, describe your unit (s) as best as you can. Year, make and model and general description. Include a brief recent history of the unit and describe the problem as best as you can. This will get you quicker and better response. Is your refrigerator a front loader single unit with a freezer comparment? What is the actual temperature in the freezer? Can it reach 0 Farenheit? What is the actual temperature on the refrigerator? What is the ambient temperature? If it is a single unit with two separate comparments they both should be working off the same cooling components. Make sure the cooling coils are clean, frost in the coils is a sign of low refrigerant. Is there a fan to circulate cold air from the freezer to the refrigerator section or is there a set of dampers. make sure there are no obstructions. Check the thermostat settings. Has the unit been running or was it Off and just turned on? Was enough time allowed for the refrigerator section to cool? Hopefully some Benetau guy will chime in with some better first hand knowledge.