Hi All:
Often times we, as consumers, are quick to point out companies with less than desireable products, consumer awareness, or customer service......... and rightfully so ! If we can help someone else make a more informed buying decision, that helps everyone. Too often, however, we don't have the inclination to also report on those instances when a company does something the right way, or goes above and beyond what might be expected. Maybe that's because companies and individuals are supposed to get things right, and we consider it unremarkable when they do. But, giving proper credit when credit is due should be our payment for moaning and groaning at those times when things do not go exactly right.
When I bought my new Hunter in 2003, I developed a list of things wrong with the boat that was so long it looked like an Interstate. I was p.o'ed, frustrated, and sick that my checkbook was so light and the boat was so wrong. Believe me when I say that Hunter became aware of the issues. Their response, however, stunned me : they sent three guys from Florida to northern Ohio to live and breathe repairs on my boat for three days. Top to bottom and stem to stern, these guys were like ants crawling all over every inch of that boat until it met with my satisfaction. Now, after eight seasons and a trip to the Bahamas, I still have no issues with my boat.
So, in the ensuing eight years, I get a bit forgetful, and since there are no issues with my boat, I become complacement and take my boat and Hunter for granted..... no negative thoughts, no positive thoughts.
Then yesterday happens. I posted a short question here about a small repair to my teak and holly sole. And, as usual, I get a couple of quick and helpful responses (thank you Hunter owners.com). Then the unusual occurs. I get a phone call with a Florida area code, and find that it is Eddie Breeden from Hunters customer service department. He, matter of factly, indicated he read my post, and had a suggestion for the repair, and wanted to send me an item he had laying around that might help with the repair. he said it was just laying around unused and he would just shoot it out to me by UPS if I wanted it. I hope he didn't interpret my stunned silence as being rude.
The end of the story is that Hunter, again, stepped up to the plate and hit a home run. There was no asking, no expectation of credit, no ulterior motive, they just did it.
It's great when someone has your back.
Thanks Eddie, and thanks Hunter ! !
Jeff
Often times we, as consumers, are quick to point out companies with less than desireable products, consumer awareness, or customer service......... and rightfully so ! If we can help someone else make a more informed buying decision, that helps everyone. Too often, however, we don't have the inclination to also report on those instances when a company does something the right way, or goes above and beyond what might be expected. Maybe that's because companies and individuals are supposed to get things right, and we consider it unremarkable when they do. But, giving proper credit when credit is due should be our payment for moaning and groaning at those times when things do not go exactly right.
When I bought my new Hunter in 2003, I developed a list of things wrong with the boat that was so long it looked like an Interstate. I was p.o'ed, frustrated, and sick that my checkbook was so light and the boat was so wrong. Believe me when I say that Hunter became aware of the issues. Their response, however, stunned me : they sent three guys from Florida to northern Ohio to live and breathe repairs on my boat for three days. Top to bottom and stem to stern, these guys were like ants crawling all over every inch of that boat until it met with my satisfaction. Now, after eight seasons and a trip to the Bahamas, I still have no issues with my boat.
So, in the ensuing eight years, I get a bit forgetful, and since there are no issues with my boat, I become complacement and take my boat and Hunter for granted..... no negative thoughts, no positive thoughts.
Then yesterday happens. I posted a short question here about a small repair to my teak and holly sole. And, as usual, I get a couple of quick and helpful responses (thank you Hunter owners.com). Then the unusual occurs. I get a phone call with a Florida area code, and find that it is Eddie Breeden from Hunters customer service department. He, matter of factly, indicated he read my post, and had a suggestion for the repair, and wanted to send me an item he had laying around that might help with the repair. he said it was just laying around unused and he would just shoot it out to me by UPS if I wanted it. I hope he didn't interpret my stunned silence as being rude.
The end of the story is that Hunter, again, stepped up to the plate and hit a home run. There was no asking, no expectation of credit, no ulterior motive, they just did it.
It's great when someone has your back.
Thanks Eddie, and thanks Hunter ! !
Jeff
