I know we sometimes enjoy busting on 'Worst Marine " but they did right by me today. While waiting for a friend to check out I was looking over the binoculars on display. When a salesman wondered over, I mentioned to him that I had trouble with mine on Wed. Night at Springsteen concert,kept seeing doubles. He said bring them in, he would check them out for me. I happened to have them in the truck. He took 1 glance through them, went in the back,brought out new ones, said " here you go". I pointed out receipt in my case indicated 3 yrs old. He said didn't matter, we stand behind them. Rt 40 store, Baltimore county ,stand up guys.
West Marine thumbs up
- Thread starter DAVA390
- Start date
No problems with WM. Bought their sunglasses years ago. Any problem they replace them. I'm on my fifth pair.
When I started sailing more than 10 years ago, I buy only from West Marine 'cos they are the only one I know to have shipping calculator upfront. Have good description of the products and also great advisory on sailing and boating stuff. Yes they're a little more expensive but I like their no question asked return/replace policy. Used it couple time as well. Whenever I make a trip to US, I make it a point to visit at least one WM store even if it's 10+ miles out of my way. It is like a Mecca to me. Nowadays I hardly buy from WM 'cos other online stores has wise up to the game.
Still I would visit WM store whenever I've the chance to.
Still I would visit WM store whenever I've the chance to.
I haven't bought a new pair of binoculars in 20 years. When, not if, they go hazy, I bring 'em back and get new ones. This is not a new topic, at least as far as their binoculars are concerned, been around a long time.
If I was going to go out of the country, then I'd change my ways and buy a different set of glasses.
If I was going to go out of the country, then I'd change my ways and buy a different set of glasses.
I've bought a ton of crap from WM (not binocs). I have NO problem with the fact they want more $$$ than others. Why? WM is 5 min away from my boat and has a ton of boat parts I'd have to wait 2-3 days to get.
Only problem I have is when they say "I can order that for you..." Hey,... so can I at a cheaper price... But that's minor. I'll support a local physical store when possible, 'cause they'll have something I need exactly when I need it.
Only problem I have is when they say "I can order that for you..." Hey,... so can I at a cheaper price... But that's minor. I'll support a local physical store when possible, 'cause they'll have something I need exactly when I need it.