West marine shop online

[bobby]

How has been everyone experience with west marine
I just ended a fustrating call »Seem like their hassle free garantee is just a joke.

I order port screens, They gave me the wrong size. When I order I instucted the percise measurements and manufacture unknown. When I recieved the wrong size the idiot rep insisted if may ports where made that manfacturer they should fit because they just round their sizes. I explained that 5x12 is the size I required not 5 1/4 x 12 1/2. The west marine tech refused to accept my dimensions as the correct size issist the part west marine was indeed the right part.

As I understand I am now out the monies for the wrong sized parts with West marine not willing to rectify the mistake.

Has any recieved negative service from west marine like this?
I feel ripped off.

bob

 

[bobby]

My suugest Not dealing with West Marine Online store.
They incorrect products <>> not as advertised in their catalogue and refuse to rectify errors..
You may end up as I have, spending monies on overpriced useless items.
Yes, you can return them. but they keep you money.

bob

 

[BobM]

Stop payment on your credit card and tell them why.

 

[woodster]

try SBO on line store you wont be sorry they are very good at what they do ...

regards

woody

 

[Steve Dion]

Bobby:

You can probably take the screens back to a WM retail outlet and have them get you the correct ones. I don't know where you are located, but it is your best bet and there are no charges for freight either.

As posted above, you should have shopped at SBO.com

 

[Snotter]

How has been everyone experience with west marine
I just ended a fustrating call »Seem like their hassle free garantee is just a joke.
bob

Try dealing with their rigging shop then you will really know what true frustration is.

 

[Babbe@mac.com]

Great service

As with any purchase, service is based on what happens after the sale. I have rarely shopped online but my experience with West Marine in Stillwater, Mn has been fantastic. The manager there has excellent product knowledge and really tries to take care of her customers. I have had nothing but positive experiences there and it is because of that manager. She is the reason I keep going back. Keep up the good work West Marine of Stillwater, Mn. You have earned my business and confidence.

 

[Ken Prichard]

I've never been their biggest fan but they sure treated me right on a recent purchase.
I bought a pair of spreader boots at their outlet in Sidney, Canada. They were the wrong size and it was my fault. I was sailing to Seattle so I took them with me to their Seattle outlet. They exchanged them for the correct size without hesitation. So their hassle free guarantee was just as advertised, even over international borders.
I've since changed my opion of West Marine.

 

[Dragon]

I am also a fan of WM due to the manager (Kingston Ontario). She goes the extra mile (kilometre in Canada) trying to help and provides excellent service. Returning purchases is not a problem.

 

[Ross]

I have found that the first thing to do when shopping on line or by phone is to get names. That is a large incentive for them to go the extra 1.6 km. You can always go to the next level of management. Sometrimes the person at the bottom of the food chain doesn't know or care that your needs are real.

 

[RichH]

First, contact the 'next' WM supervisor and then all the way up to the corporate offices / customer service if need be and politely explain the problem, etc. When you encounter problems with any retail source and dont get satisfaction ... politely request the name and contact info of the SUPERVISOR of the person you are speaking to .... and (while always keeping you cool) keep going up the ladder until you get the results you are looking for ...... you can go all the way to the president or CEO if you have to. Keep your cool and be polite ... it will dazzle and confuse idiot gate-keepers and bureaucrats. Especially in THIS economy most companies want happy customers and kudos being spread around the 'net'.
;-)

 

[Douglast]

i found the store and service on this site top notch...!!!!

 

[kloudie1]

I have used the WM stores in Baton Rouge, New Orleans, Mandeville, Houston tx, and Ft. Lauderdale.. all were just fine.. a bit expensive on most but not all items but they mostly had what I needed right now. I think the key is to know exactly what you want and research what is available before ordering.. in other words, do not depend on them to know .. but be delighted when they do.
I've also had excellent service with the SBO guys.. great prices..

 

[peptobysmol]

i found the store and service on this site top notch...!!!!

+1

 

[woodster]

my boat buddy and i went to alabama a couple of weeks ago ...he bought a hand held gps from an independant store ....the unit was priced at $150.00 and they gave him a deal of $125.00 on the unit.....then we went to west marine at dog river later on that day ...we found the gps for $99.98 on the shelf with no sail price on it ...we went to compare that it was the same ...and found out it was but the one he bought was a referb...so he calle dthe first store back and stated his case...they took it back and refunded his money....the point of this story is that some times west does have a good price ...and some times the other guys are a little gready in there representation so you have to be well informed where ever you buy things ...and for me west has some good deals and some not so good ones but i will tell you this no body beats SBO when it comes to customer service .......

regards

woody