Over the weekend a number of SBO members experienced difficulties accessing the forums. There were 2 separate causes and one common reason.
The first issue blocked visitors from viewing the forums, visitors include SBO members who were not logged in. This started on Friday afternoon and when I first learned of the problem on Sunday morning, it was quickly corrected.
The second issue which began Sunday afternoon caused some SBO members to be unable to login. While I was made aware of the difficulties on Monday morning, the information I initially received was vague and I was unable to replicate the problem. My predecessor, @Phil Herring stepped in an was able to diagnose and correct the problem.
As much as I would like to place the blame for the problems on ATT and its issues last week, I can't. Both problems were the result of small errors I made while doing some maintenance on the member database.
I apologize for the inconvenience and frustration some of you experienced over the weekend. Be certain there was no hacking of the site and the information in the member database remained secure, it was just 2 simple mistakes I made. Thank you Phil for your quick and effective response.
The first issue blocked visitors from viewing the forums, visitors include SBO members who were not logged in. This started on Friday afternoon and when I first learned of the problem on Sunday morning, it was quickly corrected.
The second issue which began Sunday afternoon caused some SBO members to be unable to login. While I was made aware of the difficulties on Monday morning, the information I initially received was vague and I was unable to replicate the problem. My predecessor, @Phil Herring stepped in an was able to diagnose and correct the problem.
As much as I would like to place the blame for the problems on ATT and its issues last week, I can't. Both problems were the result of small errors I made while doing some maintenance on the member database.
I apologize for the inconvenience and frustration some of you experienced over the weekend. Be certain there was no hacking of the site and the information in the member database remained secure, it was just 2 simple mistakes I made. Thank you Phil for your quick and effective response.
