My unit is a 2008 Airtop 3500 unit... I had it overhauled once after spider nests had blocked the exhaust: there was unbelievable soot build-up. After the unit was cleaned and memory erased it has always performed well. Last week we had a cold spell and I fired it up... no heat, awful smell and black soot coming out of exhaust. I cleaned the exhaust and pulled a few spider nests out. Then I erased the unit’s memory by pulling the fuse out. After replacing fuse I turned unit on and all was good. Further than this and instruction booklet I can’t help! Sorry, and now is the time when it is needed.