There are two common modes of failure with the ST2000+. 1) Water ingress which results in a short or corrosion of the motor, and 2) broken belt inside which results in a loss of pushing or pulling but it turns on and the motor hums.
There is a third mode of failure on Ray wheel pilots that have a lever to engage the pilot. Not sure if that is the case for a ST2000+ but I had this happen to my ST4000 wheel pilot. Don't know if the internals that engage the belt are the same for a tiller pilot or not though so the following mode of failure may not be applicable.
The lever operates a cam that tightens the belt to engage it. The lever operator shaft connects to the cam with a small shear pin. If that shear pin shears the lever will not turn the cam. For awhile mine engaged by the friction on the shaft but soon when the motor tried to turn the wheel more than a few degrees, the cam would slilp and disengage the wheel pilot. Later, it just would not feel firm and the lever just slipped in the cam and the belt would not tighten at all. Check to see if there is some sort of shear pin in the operating mechanism.
I was able to fix mine by fashioning a temporary replacement shear pin by cutting the head off of a very small finishing nail and using that as the shear pin. Not an ideal replacement since I didn't know the shear strength of the original pin but it worked.