I have a Hunter 240. It is a 2000. It had numerous blisters on the bottom and also on the swing keel. The people at the factory told me that the keel is not covered by warranty, but for me to get an estimate locally to repair the hull. They said that if I like I can bring the boat to the factory in Alachua, Florida and they will fix the hull and put a new keel in it at no cost. The cost of the keel alone is $1500.00 With the price of gas I knew it would be an expensive trip, but I figured by getting a new keel out of the deal it would be well worth it. I took the boat down there in November and let them have plenty of time to work on it. I went back to Florida about 3 weeks ago and brought the boat home. They did a very nice job fixing it. Yesterday I got a letter from Hunter. Inside the letter was a check for $500.00. I was confused since they told me that they do not pay shipping fees to get it down there. This morning I called the factory and asked what the check was for and I was told "it was just something from us to help you out with the gas on your trip. How many companies can you find that will do something that nice for you. A great boat and great people!!!!!
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I am not really surprised.....
In my experience, the factory has bent over backwards to provide better service than I would have expected. I could quote several incidents where they or their dealer went 150%. They are the reason why Hunter is a top choice to buy.
In my experience, the factory has bent over backwards to provide better service than I would have expected. I could quote several incidents where they or their dealer went 150%. They are the reason why Hunter is a top choice to buy.
My blister experience with Hunter was terrible!!!
They totally ignored my request for help and asked for core samples of my hull. Yea, right. Cost me $4500 to fix the problem.
They totally ignored my request for help and asked for core samples of my hull. Yea, right. Cost me $4500 to fix the problem.
I am happy to hear that but......
Unfortunately,my experience with Hunter and their dealers have been anything but satisfactory.I also have a friend that bought a new 41 around the same time that had to threaten a lawsuit to get action. I dont know how some people get a great response and others get crappy service. And just BTW,I am not one of those people that demand the moon or am unreasonable.In fact it took them almost a year before I got any service at all and I ended up fixing some stuff at my cost and effort. I also think that highly touted warranty is a joke.5 years on the hull?What constitutes the hull?The keel is not a part of it???? I am glad that you got a good ending to your problem though!!!
Unfortunately,my experience with Hunter and their dealers have been anything but satisfactory.I also have a friend that bought a new 41 around the same time that had to threaten a lawsuit to get action. I dont know how some people get a great response and others get crappy service. And just BTW,I am not one of those people that demand the moon or am unreasonable.In fact it took them almost a year before I got any service at all and I ended up fixing some stuff at my cost and effort. I also think that highly touted warranty is a joke.5 years on the hull?What constitutes the hull?The keel is not a part of it???? I am glad that you got a good ending to your problem though!!!
Service
For what it is worth...my experience with Hunter and with the dealer has been nothing but positive. Needing service (as opposed to wanting something new installed, etc.) can be an unpleasant experience. Hunter has always gone beyond my expectations to solve problems. It is unreasonable to expect them to go beyond the warranty. It is the responsibility of the boat owner to read and understand what the warranty covers. It is unfortunate that not all dealers are as responsive as the dealer I deal with.
For what it is worth...my experience with Hunter and with the dealer has been nothing but positive. Needing service (as opposed to wanting something new installed, etc.) can be an unpleasant experience. Hunter has always gone beyond my expectations to solve problems. It is unreasonable to expect them to go beyond the warranty. It is the responsibility of the boat owner to read and understand what the warranty covers. It is unfortunate that not all dealers are as responsive as the dealer I deal with.
I can understand some dealers are better ..
than others but how do you explain totally opposite experiences with the same manufacturer. I guess the old adage that you can catch more flies with honey than with vinager is true. If you don't have the right attitude to deal with these folks, you better have a good attorney on retainer.
than others but how do you explain totally opposite experiences with the same manufacturer. I guess the old adage that you can catch more flies with honey than with vinager is true. If you don't have the right attitude to deal with these folks, you better have a good attorney on retainer.
No, I suspect there are two sides to
each of these stories. I don't think a company the size of Hunter/Lurhs would handle similar situations that differently. They would have a heck of a time defending their lack of consistency in most any proceeding. Rather, there are probably many details to the complaints AND praises we hear that made a difference. After all, anyone here at HOW could in fact be a dealer in disguise, a competing dealer, or something else. Not making any accusations mind you, but the web is just too open and random to take everything you read verbatim. Just my 2 cents...
each of these stories. I don't think a company the size of Hunter/Lurhs would handle similar situations that differently. They would have a heck of a time defending their lack of consistency in most any proceeding. Rather, there are probably many details to the complaints AND praises we hear that made a difference. After all, anyone here at HOW could in fact be a dealer in disguise, a competing dealer, or something else. Not making any accusations mind you, but the web is just too open and random to take everything you read verbatim. Just my 2 cents...
True Don.
Of course guys here like me who choose to all but post our bank card numbers have a little more credibility.
Of course guys here like me who choose to all but post our bank card numbers have a little more credibility.
Consider the source - consider the dealer
I know some don't like posts that bash dealers....but if you track who's complaining and where they're from, there's a pretty obvious connection. 99% of the complaints originate from a few rogue dealers. Mother Hunter jumps to respond, particularly once the dealer has utterly failed. But without question, the dealer experience is what sets the tone. Someday I will upgrade to a 38 from my 290; I will never, ever deal again with (name withheld). I'll probably ask this board to offer up their most favorable dealers and then work from there.
I know some don't like posts that bash dealers....but if you track who's complaining and where they're from, there's a pretty obvious connection. 99% of the complaints originate from a few rogue dealers. Mother Hunter jumps to respond, particularly once the dealer has utterly failed. But without question, the dealer experience is what sets the tone. Someday I will upgrade to a 38 from my 290; I will never, ever deal again with (name withheld). I'll probably ask this board to offer up their most favorable dealers and then work from there.
Don is right
The difference is in the details. Not all claims are what they seem when described here. To evaluate a warranty claim Hunter looks at the age of the boat, prior accident damage, and misuse. Any of those could effect the warranty and you almost never see anyone post all of that here. There's a difference between warranty and insurance. Ask any dealer who carries multiple brands and they'll tell you Hunter is better than most, if not all.
The difference is in the details. Not all claims are what they seem when described here. To evaluate a warranty claim Hunter looks at the age of the boat, prior accident damage, and misuse. Any of those could effect the warranty and you almost never see anyone post all of that here. There's a difference between warranty and insurance. Ask any dealer who carries multiple brands and they'll tell you Hunter is better than most, if not all.
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