Wow, thought I would share some good news and confidence in SBO customer service.
A couple weeks ago I contacted customer service about 2 of 4 of our year old Lexan rocks glasses that we had at home. We keep 2 on our boat and 2 at home. After being accused of being a very messy bartender and finding sticky rings left everywhere, we realized that these glasses were cracked into 3 parts on the bottom!! Both of them! We do put them in our new super duper dishwasher so we thought that was the issue. Looking at the write up on Lexan it did not warn against high temp dishwashers but we were suspect! Long story short (too late huh) SBO asked us to return them so they could evaluate and would contact us. They are baffled but said no problem… we're sending you 2 replacements. Well, couple days passed and we got a box......with 4 brand new personalized Lexan glasses to replace the 2.
I do think the problem was the high temp washing and drying so we will hand wash from now on, but really, this site is awesome and customer care and anything from the store is so great. Once again, we are impressed by this group. Thanks to everyone involved, I would never hesitate to purchase anything here......... Thanks especially Bly Berken!
A couple weeks ago I contacted customer service about 2 of 4 of our year old Lexan rocks glasses that we had at home. We keep 2 on our boat and 2 at home. After being accused of being a very messy bartender and finding sticky rings left everywhere, we realized that these glasses were cracked into 3 parts on the bottom!! Both of them! We do put them in our new super duper dishwasher so we thought that was the issue. Looking at the write up on Lexan it did not warn against high temp dishwashers but we were suspect! Long story short (too late huh) SBO asked us to return them so they could evaluate and would contact us. They are baffled but said no problem… we're sending you 2 replacements. Well, couple days passed and we got a box......with 4 brand new personalized Lexan glasses to replace the 2.
I do think the problem was the high temp washing and drying so we will hand wash from now on, but really, this site is awesome and customer care and anything from the store is so great. Once again, we are impressed by this group. Thanks to everyone involved, I would never hesitate to purchase anything here......... Thanks especially Bly Berken!