SHOUTOUT time!!!!!!!!!!!!! SHAKESPEARE A+++++++TOP NOTCH

[duality]

hi all,

some of you may recall my postings of the nightmare that boat us is putting me through due to a lightning strike. they left it up to me to send all my devices back to manufacturer for bench testing.

well, all that was left of my vhf antenna was the plastic casing of the base. i carefully packed it and sent it to shakespeare to be evaluated per boat us. i waited a week and telephoned their tech support department, mainly to apologize for insulting their intelligence of sending this to them for testing.

the gentlemen, chris, answered and told me he received it and sent out a new one. huh, i explained that i was just sending it in for evaluation per my insurance. he replied, i know, we just sent you a new one!!!!!!!

SHAKESPEARE A++++++++++

thanks
mike

wish i had a picture of what i sent them!.

 

[Tom J]

Great deal, and a pleasant surprise in these days of corporate apathy.

 

[31seahorse]

Your experience followed by your positive comments are proof that the Best advertising is a (or many) satisfied customer(s) !!
Thanks for posting.

 

[Ken13559]

I guess a little bit of customer service is worth millions of dollars in media advertisement. Glad I bought Shakespeare stuff.

 

[rgranger]

Just bookmarked the site.... Thanks for the referral.

 

[higgs]

I have found most marine product companies to be very good about standing behind their products, but this is above and beyond.