Sailrite bad customer service/hot knife questions

BigEasy

BigEasy

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Jun 21, 2004
2,820
Beneteau 343 Slidell, LA
Not commenting on the who is right & who is wrong thread.
I have made many purchases from sailrite thru the years including a sewing machine, fabric, hot knife, etc. My shipments are always correct and I have been very satisfied with the product quality. I purchased a deluxe hot knife for fabric & cordage a couple years ago and I am very pleased with the purchase. I don't think that the knife is made for cutting foam as the blade length is not long enough. Using it to cut fabric, 3 strand, & braided line has been exceptional. Hope everything works out with getting the items that you ordered. Might try using an electric kitchen knife for the foam.
 
Joe

Joe

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Jun 1, 2004
8,175
Catalina 27 Mission Bay, San Diego
Yeah... I've never heard ANY complaints about Sailrite... and a lot of us have used and recommended them for years. So you should expect a bit of defensiveness from the group. Good luck on your projects.
 
John Nantz

John Nantz

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Jul 1, 1998
3,062
Hunter Legend 35 Poulsbo/Semiahmoo WA
BigEasy - I think you made a good comment ….
BigEasy said:
I don't think that the knife is made for cutting foam as the blade length is not long enough. Using it to cut fabric, 3 strand, & braided line has been exceptional. Hope everything works out with getting the items that you ordered. Might try using an electric kitchen knife for the foam.
Click to expand
I’m not into foam projects and I was kinda wondering about if it could be used for that myself. The electric kitchen knife sounds like a good idea.

Wonder how they cut the Pick-’n-Pluck foam used for things in cases? I’ve got some camera gear that could used some protection so might give it a try someday. Anyone ever tried it???
 
caguy

caguy

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Sep 22, 2006
4,004
Catalina, Luger C-27, Adventure 30 Marina del Rey
If you have any kind of garment district in your city you can buy a hot knife there for half the price. Hot knife really does make cutting and sewing Sunbrella much easier. For the foam I use a bread knife.
 
JoeSailer10

JoeSailer10

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Jul 29, 2014
73
Ranger R26 Muskegon, MI
I too think you are giving the OP a hard time. Although I have not had any difficulties with Sailrite, many of you seem to be jumping to conclusions w/o all the information. We don't know what his attitude was when he called them, perhaps it was "hat in hand". Then I don't have all the info either b/c I did not see the original title. Was it Boycott Sailrite or something like that?

For the OP, here is another mail-order source for bimini parts, etc. if you really want to go to another source, try overtons.com. I was looking at bimini covers there yesterday. Ant they have the option of just buying the frame.
 
JoeSailer10

JoeSailer10

.
Jul 29, 2014
73
Ranger R26 Muskegon, MI
BigEasy said:
I don't think that the knife is made for cutting foam as the blade length is not long enough... Might try using an electric kitchen knife for the foam.
Click to expand
It is funny to read this, the OP already said he had an electric knife for cutting foam and wanted the hot knife for cutting fabric, which it is designed for.

So maybe we all need to cut each other some slack. Less critical of vendors and less critical of each other? Just my $.02 worth.
 
K

Keith13315

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Feb 22, 2004
222
Hunter H340 Michigan City
I have never had bad customer service from Sailrite in fact the very opposite it has always been excellent friendly helpful. Check the approach cause I love dealing with them.
 
Bob 04 H260

Bob 04 H260

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May 16, 2007
1,509
Boatless ! 26 Ottawa, Ontario
I'm sorry to hear of your experience with Sailrite. I think it was unusual. I've bought many many things from them (including a sewing machine) and the service and attitude has always been fantastic. I have found places I can buy for less but buy from them because of the great service. I'm sure this was just an unfortunate experience. We all make mistakes.
Good luck with your projects !
Bob
 
caguy

caguy

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Sep 22, 2006
4,004
Catalina, Luger C-27, Adventure 30 Marina del Rey
Ron20324 said:
"Kitchen knife"? I have one in my tool chest. Next time you want to skin the coat off a lifeline...
Click to expand
Thanks for the tip. Did it with a sharp knife and it was shear tedium. Still have half to go and will try electric knife.
 
Sumner

Sumner

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Jan 31, 2009
5,254
Macgregor & Endeavour 26S and 37 Utah's Canyon Country
Keith13315 said:
I have never had bad customer service from Sailrite in fact the very opposite it has always been excellent friendly helpful. Check the approach cause I love dealing with them.
Click to expand

Add me to the list of 'very satisfied customers'. We wouldn't of been able to of....

http://purplesagetradingpost.com/sumner/macgregor-canvas/canvas-index.html

....completed all the projects we did without them and their products and support,

Sumner

=======================================

1300 miles to The Bahamas and Back in the Mac

Endeavour 37 Mods...

MacGregor 26-S Mods...

Mac Trips to Utah, Idaho, Canada, Florida, Bahamas
 
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