Service
While we found the "big boys" talked a good game, the best service we've enjoyed came from a smaller local outfit. When UK cut our jib too long, who got to get it back to them for re-cutting if we wanted them to be able to do it in less than six weeks? Hmmm. When we questioned the size of the shackle at the tack, and were assured "it's plenty big enough" (as in "who are you to question anything?") who got to watch it bend (just enough to make the pin bind so it doesn't come off easily) after we loaded it up by cranking in our backstay? Hmmm. Who went to a different loft for a new main and has been much happier since? Hmmm. The big boys will be happy to sell you one of their off-the-shelf sails. They will be similar and will have similar costs, because they are a standard item. A smaller local loft is more likely to work at creating you a custom sail for the conditions and type of sailing you plan to do with it. They'll discuss whether you need or want a lot of roach, to add sail area in light-air sections like Long Island Sound. They'll find out how you reef your sail, and offer you one or more reef points. They'll ask whether you furl your sail on the boom or unbend it after each weekend race, and suggest different cloths accordingly. How you use your boat may determine how many battens you have and how long they are. All these factors come together to make for a happier result for you. This is not to say a sailmaker at a big loft can't ask these same questions and take care of you the same way. But have they, so far? If you shop based solely on price, you may end up with sails from Hong Kong. They certainly won't care much about a customer thousands of miles away from them. A local loft (and there are plenty in the tri-state area - do a google or yellow pages search) depends upon customers like you for their livelyhood. If they (and their sails) don't perform, they're out of business. Who do you think will do the best job for you? That is the outfit you should go with.