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I'd look at other manufacturers goods....
I would think twice before buying anything from Raymarine. They have some serious issues with service problems and their service department is at an arms length via email and lack of responsiveness.....I asked tem for a part number for a cable for my GPS....got an email back telling me to send my GPS in with a check for $45.00 and they would diagnose it. All I wanted was a replacement cable..... Sent another email....it was rejected. I have heard of other people having problems with their service department.....so I doubt I will ever buy another "Ray" product. I think I will give other companies with good customer service my business. You might look at Simrads units.
I would think twice before buying anything from Raymarine. They have some serious issues with service problems and their service department is at an arms length via email and lack of responsiveness.....I asked tem for a part number for a cable for my GPS....got an email back telling me to send my GPS in with a check for $45.00 and they would diagnose it. All I wanted was a replacement cable..... Sent another email....it was rejected. I have heard of other people having problems with their service department.....so I doubt I will ever buy another "Ray" product. I think I will give other companies with good customer service my business. You might look at Simrads units.
Counter Response
Have had $8,000 worth of Raymarine gear in the sailboat for a year. Virtually no issues with the equipment. Decided to upgrade the chartplotters (2) to HSB2 and MARPA and received swift and accurate service from my Raymarine dealer. I've not had to deal with Raymarine directly for service, buit have met one of their reps at a show last year. He went out of his way to make sure that what we were ordering would install as we expected. We are geting the new 356 in another month. It will be all Raymarine except for the VHF's which will be Standard Horizon. No problem with Raymarine VHF's, we just like the Standard Horizon better. We hope that Raymarine can do better for outside service if it is as reported, as we think the equipment is pretty good stuff. Dan Jonas (S/V Feije)
Have had $8,000 worth of Raymarine gear in the sailboat for a year. Virtually no issues with the equipment. Decided to upgrade the chartplotters (2) to HSB2 and MARPA and received swift and accurate service from my Raymarine dealer. I've not had to deal with Raymarine directly for service, buit have met one of their reps at a show last year. He went out of his way to make sure that what we were ordering would install as we expected. We are geting the new 356 in another month. It will be all Raymarine except for the VHF's which will be Standard Horizon. No problem with Raymarine VHF's, we just like the Standard Horizon better. We hope that Raymarine can do better for outside service if it is as reported, as we think the equipment is pretty good stuff. Dan Jonas (S/V Feije)
I had good service
I did have a problem last year, I got water all up inside the unit, opened it and it ws a mess. I contacted raymarine, and had a new board in 2 days.
I did have a problem last year, I got water all up inside the unit, opened it and it ws a mess. I contacted raymarine, and had a new board in 2 days.
Raymarine Service
I just received my instrument package back from Raymarine for a warranty repair. I included my E-mail address and phone number with the packing slip, and they used both in contacting me while they had my instruments. I don't agree that they are unresponsive, but I have had a bit of a problem sometimes finding just the right person to talk to concerning a specific issue. Don't let a years-old service problem scare you away from their equipment. Some of this may have been when they were still under Raytheon.
I just received my instrument package back from Raymarine for a warranty repair. I included my E-mail address and phone number with the packing slip, and they used both in contacting me while they had my instruments. I don't agree that they are unresponsive, but I have had a bit of a problem sometimes finding just the right person to talk to concerning a specific issue. Don't let a years-old service problem scare you away from their equipment. Some of this may have been when they were still under Raytheon.
12 Years With (now) RayMarine
I have had contact with them for autopilot service, technical questions, display replacement and program updates. They have been great, on time, organized, communicative, knowlegeable and helpful to the point of replacing items for no or low cost when upgrades have been made. I run into so much other shoddy service, my experience with them has been encouraging. I just spent over $2K on some equipment from them because of their service more than component features. Of course, everyone's experience isn't always the same. Rick D.
I have had contact with them for autopilot service, technical questions, display replacement and program updates. They have been great, on time, organized, communicative, knowlegeable and helpful to the point of replacing items for no or low cost when upgrades have been made. I run into so much other shoddy service, my experience with them has been encouraging. I just spent over $2K on some equipment from them because of their service more than component features. Of course, everyone's experience isn't always the same. Rick D.
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