Wonder if anyone else has has issues with this formerly GREAT site. I have used marinepartsdepot.com many times in the past half dozen or so years - admittedly for penny-ante orders of little items that were not critical - but they have always been a good source of very inexpensive and good quality marine hardware. Waaayy less than my local W-M store....and good stuff. Limited items, but they've always had just what I needed; and waiting for slow (snail mail) USPS hasn't been a problem for me. Well, two recent orders for replacing some items former owners put on my Hunter sailboat - chrome-plated pig-iron items - corroded so much I had to replace them. No problem with these orders. Fairly quick response and the correct items.
Then I looked at a couple of 90-degree angle fixtures and noted bubbles beneath the chrome there and so I just ordered two 90-degree 7/8" elbow pieces for a good price. What they sent me, however, was two Tee-fittings, 7/8", which I cannot use. I have sent two emails back to them - last and this week. No reply. I have called the phone number on their site and gotten roll-over to voice mail and left three messages, stating the problem and asking for a return call. No reply. And just now I've contacted PayPal, through whom I paid Marine Parts Depot, and they requested I contact them thought their site. I did. We will see what happens.
Caution using Marin Parts Depot. A shame, it was one of my favorite 'go-to' hardware sources. More as I find out. BTW, I ordered the correct items, and they acknowledged the correct items, and their packing sheet listed the correct items...they just sent something else!
Then I looked at a couple of 90-degree angle fixtures and noted bubbles beneath the chrome there and so I just ordered two 90-degree 7/8" elbow pieces for a good price. What they sent me, however, was two Tee-fittings, 7/8", which I cannot use. I have sent two emails back to them - last and this week. No reply. I have called the phone number on their site and gotten roll-over to voice mail and left three messages, stating the problem and asking for a return call. No reply. And just now I've contacted PayPal, through whom I paid Marine Parts Depot, and they requested I contact them thought their site. I did. We will see what happens.
Caution using Marin Parts Depot. A shame, it was one of my favorite 'go-to' hardware sources. More as I find out. BTW, I ordered the correct items, and they acknowledged the correct items, and their packing sheet listed the correct items...they just sent something else!
