Safety Cutout?
My Seaward Heater has a safety cutout in addition to the normal thermostat which controls the temperature of the water. This is to take care of possible boiling if the main thermostat sticks in the 'on' position.
However there is another means of water heating; i.e. the engine.
On occasion, if the engine water runs very hot (running the engine flat out for 15 minutes!!) the domestic hot water temp rises to the point where this safety cutout operates.
It is like a booby trap because, as the cutout is not self resetting, one doesn't know the cutout has tripped until the next time one is plugged into shore power and the water remains cold. In my case this could be days or even weeks later.
To reset this cutout one needs to locate the little red button on the small square box at the end of the heater where the electric cable enters. It might even be inside the box and in my installation one needs a mirror to see it.
One press and all is well again.
Hope this is all that is wrong with yours.