The BoatU.S. Consumer Protection Bureau’s database of consumer complaints gave us a ready-made list of boats with known problems. We searched BoatHistoryReport’s records using the HINs of 10 hard-core examples of boats with serious defects, warranty issues and accident and storm damage. Our goal was to compare the information we have on file with what is available through BoatHistoryReport.com. The results were not impressive.
The Web site advises boat buyers, “Be sure to always ask your dealer for a ‘Boat History Report’ when looking at a used boat, waverunner or other watercraft. You never know what hidden problems could exist until you review the complete ‘Boat History Report’ for the vessel.”
Despite the promises, we discovered that, of the 10 cases from the Bureau’s database, in only two instances did BoatHistoryReport.com mention a serious problem (see chart). In all other cases, the online service gave boats clean bills of health.
What makes this worrisome for consumers is that BoatHistoryReport.com promotes its service to boat dealers and brokers. According to the Web site, “By becoming a part of the [BoatHistoryReport.com] program, your customers will have significant peace of mind and security when purchasing boats from your dealership/brokerage.”
Following are the various areas about which BoatHistoryReport.com says it provides data and our analysis of whether an accurate report is possible.....
BoatHistoryReport.com doesn’t live up to its promises. The site’s fees are steep, considering that the information they provide is available for free elsewhere. Most troubling is that consumers who rely on their service are given a false sense of security.