Link 1000 installation update

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John

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Jun 3, 2006
803
Catalina 36mkII Alameda CA
I finished the installation of the Link 1000 about which I had asked some questions a little while back. Now that it's up and running, there are a few more issues.

First of all, I heard back from Xantrex and it turns out that I could have run the wires directly to the posts at the back of the battery switch according to them. However, I already had it installed with the wires running directly to the batteries, but that was okay. There are a few questions, though, and I've been on the line with Xantrex tech support and have gotten contradictory answers from different ones of them.

Evidently the Link 1000 only really functions fully with a Xantrex "Freedom" series charger/inverter. Mine is the Xantrex Truecharg 20+, so the Link 1000 cannot regulate it. However, I am also unable to get to the set-up mode (by pushing and holding the "set" button; when I push it, nothing happens.) One tech guy told me that this is because I don't have the right charger/inverter, but others have told me I should be able to get to set-up anyway. Also, when I hit the "select" button and go to "t" for time remaining on the batteries based on current usage, all it shows is 255 hours despite the fact that my house bank is made up of two 200 ah each nearly new AGM's, meaning the total hours should be around 400. The first tech guy (the same one who told me I cannot get to set-up mode) also told me that this is the maximum number of hours that the Link 1000 will display; others told me that I should be able to adjust this in the set-up mode.

Other than these issues, the Link 1000 seems to work fine in that it displays the voltage of the batteries, the amps going out or into the batteries, etc.

I sent a note to the Xantrex tech guy who answered my original e mail, but maybe some on this forum also might have some answers.

John
 
Feb 10, 2004
4,234
Hunter 40.5 Warwick, RI
I think you are misinterpreting the display

I have a Link 20 so it is a bit different than your Link 1000. However the "t" is indeed the time-to-go for your batteries based upon the present load.

The 200AH times 2 or 400AH is the size of your battery bank, and this value should be programmed into the device so that it knows the size of your capacity.

Assuming that your displays are based upon 100% capacity of the batteries, if your load was 1A, the "t" would calculate to be 400 hours. If the load was 5A, then the "t" would be 80 hours. If the maximum display is 255 hours then it just means that you won't see a higher calculated time.

You did program the 400AH size of your house bank into the Link 1000, didn't you?
 

John

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Jun 3, 2006
803
Catalina 36mkII Alameda CA
Can't program

Rich,

That's just my question. According to some tech support people at Xantrex (but not all of them) I cannot program the Link 1000 because I have the wrong charger/inverter. That's what they mean when they say I cannot enter the "set-up" mode. Other tech support people there say that 255 hours is the maximum that the Link 1000 will display, that it cannot be programmed to display more (through the set-up mode).
 
Feb 10, 2004
4,234
Hunter 40.5 Warwick, RI
Check the instructions:

See page 23 in the Link 1000 Owners Guide for instructions on how to change the battery capacity. This is a 74 page document that I DL'ed from Xantrex.
 

John

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Jun 3, 2006
803
Catalina 36mkII Alameda CA
Done that

I did as you did, Rich, and downloaded the owners' manual from their web site and have followed the directions to get to the set-up mode. Stu, ever helpful, actually came over to my boat this morning and we went over it together. He couldn't figure it out either. I've been in e mail contact with somebody from Xantrex. He commented that hooking up the phone line to the wrong inverter could damage the Link 1000, but that doesn't seem to have happened in my case. He said that the damage shouldn't be that I can't get into the set-up mode. I completely disconnected the phone wire (at both ends) and that didn't help. I disconnected the unit as instructed (first blue, then red then black wires), let it sit for 10 minutes and then reconnected it in reverse order. That didn't help. So now, I'm waiting to hear back from Xantrex.

Incidentally, they are moving their location and have a sale going on. The Link 1000, which normally sells for around $250, they are selling for $150.
 
Feb 10, 2004
4,234
Hunter 40.5 Warwick, RI
Sorry, out of ideas....

and I don't have your exact unit either.

Let us know what the final outcome presents.
 

John

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Jun 3, 2006
803
Catalina 36mkII Alameda CA
Xantrex called

me a little while ago. The guy who called seemed pretty knowledgeable. He thinks the unit is faulty. My problem now is that although I bought it sealed in the box and never installed, I got it from a used marine supply store. I will have to see if I can get a receipt from them showing the date I got it. If so, Xantrex will replace the unit.
 
Feb 26, 2004
23,352
Catalina 34 224 Maple Bay, BC, Canada
Did Xantrex require a receipt?

Heck, make one up :) Glad to hear we both weren't crazy. Good luck, they should make good on it anyway, it's good PR for them.
 
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