Just a note to congratulate King-Air Inc. for living up to their word and products. In March 2004, I purchased from King-Air a 16,000 BTU reverse cycle marine air conditioner. In September 2005, after the raw water pump failed, King-Air sent me a new pump at no charge. In December of that same year the compressor stopped working. As explained in their warranty, I was responsible for the freight to their Largo, Florida facility, wherein they replaced the compressor at no charge and shipped it full freight allowed to me. In April, one month after the warranty had expired, the unit began to freeze during the cooling cycle, a clear indication of low freon. Once again King-Air agreed to repair the unit at no charge given its history. Upon arrival to their facility, the freight carrier dropped the unit inflicting $486 in damages. At first the freight carrier denied responsibility, but thanks to personnel at King-Air and my persistence with the carrier’s corporate office, they agreed to pay the $486 repair bill for the damage caused by their delivery man. A week or so later, a shipment from King-Air arrived at my home. Due to my schedule, however, I was unable to tackle the job of re-installing the unit on my boat until Saturday, May 6. Imagine my surprise when I opened the box to find a new unit! King-Air had shipped a brand new unit! With that said, please consider this correspondence as recognition of King-Air, a first class company who truly believes in customer satisfaction and quality products. King-Air demonstrated total support and understanding during this ordeal and should be recognized for their dedication. D. Dixon S/V CD Express