Economics school
I'm truly sorry if you feel you were overcharged. You're in WA and so are we... not much we can do about the sales tax. As for shipping, eventually Sailnet's investors will quit donating yours. This already happened at other dotcoms you've read about lately: Pets.com, eToys, and Eve.com to name a few.Most of the products we carry, including Island Girl, are low margin products, made in either small quantities or on demand. If we gave you shipping, we would have little or no margin on the sale. Since we have no investors to pay for shipping, we have no choice but to pass it along to you. While you can certainly choose to buy from sites that operate at a loss, I think you will find very few of the products we sell offered anywhere at lower prices. Certainly, if you compare the prices of our custom canvas, electronics, even clothing, you'll find they are perhaps the lowest anywhere. In fact, our regular AcuGage price is less than West Marine's _sale_ pricing this month! So, while our growth has been slower and quieter, we have learned to run a lean, efficient online chandlery that provides good prices, service, and will probably still be around years from now. I did, however, research your shipping and find that it was, in fact, $1 higher than what we are billed by the manufacturer. We truly do apologize for that. In our defense, we sell products from 1 oz. Sail Trim Charts to 40 pound tables, and we have to use the same shipping scheme for each product plus all of their combinations. It is imperfect. But, if you shop here enough you can be assured you'll make that buck back on one of the many products where we've under-priced shipping. Our goal is make every single shopper happy and if you're not I encourage you to contact me offline at phil@hunterowners.com. Thanks for the opportunity to stand on my soapbox!