Yesterday we pulled a brand new Benny with in mast furling. The couple wanted their mainsail out of the mast for winter storage. They knew nothing about the furler, nor did anyone else hanging around the club, so I said it can't be that hard and offered to help. It was a little gusty, so we decided not to drop the sail at the dock and did so where we could keep pointed into the wind. The damn furler jammed with the sail out about three quarters. Since the system was new to all of us it took us a while to figure out how to unjam. All I could think of was how glad I was we were not trying to do this as some T storm with 50 mph winds was upon us. Another guy in the club has a Benny and the local repair service has been out at least three times working on it this summer. The guy who I helped said he has had the service out for his as well.Is this typical of these units?