Hunter Service

Dean Strong · Sep 3, 2012

Same Here

I had the same response on Thursday last.

Crazy Dave Condon · Sep 4, 2012

Hello Jim Beck.

It has been some time but hope things are going well for you. I am completely out of the industry and waiting for one more thing to happen and then onto the VA mts. or back home. My email is davecondon@mindspring.com Send me an email as I would like to hear from yuu.

I have known Eddie Breeden for over 25 years and he is one dedicated person. I miss having coffee with him and Al Fooks (he is back)

Ken13559 · Sep 5, 2012

Dave, you mentioned Al Fook. He's back to Hunter? I used to write to him when I needed help. Didn't know he was off Hunter grid.

GreggL · Sep 11, 2012

I wish I got the same service everyone here is raving about..

xcyz · Sep 11, 2012

You're not alone...

GreggL, you're not alone... Don't know about the new Hunter but the old Hunter could learn a lot from their competition on the west coast. I suspect the Marlow-Hunter won't be much different...

GreggL · Sep 11, 2012

RGDavis said:
GreggL, you're not alone... Don't know about the new Hunter but the old Hunter could learn a lot from their competition on the west coast. I suspect the Marlow-Hunter won't be much different...

So far it's all the same, new owners or not. Still can't get service on, well, just about anything. Actually, can't even get a call back to begin with. And my boat is only a few months old. Too bad they're loosing a customer who would've stayed in the hunter family had they taken care of their own!

GreggL · Sep 12, 2012

Jim Beck said:
Interesting. I've been a Hunter owner since 2006 and always gotten good service and responsiveness.

Probably.. that is until you get the boat version of a lemon and the company goes belly up. When things return to normal, they all just act as though it's in the past and they're not responsible anymore. Hopefully they will learn how to conduct their business the right way, too bad they've lost mine for good though. Best of luck to any future owners...

artboas · Sep 15, 2012

My experience with Huntet always 100%

GreggL said:
Probably.. that is until you get the boat version of a lemon and the company goes belly up. When things return to normal, they all just act as though it's in the past and they're not responsible anymore. Hopefully they will learn how to conduct their business the right way, too bad they've lost mine for good though. Best of luck to any future owners...

There is no better company for customer support.
Eddie Breeden is the reason we bought a second Hunter!

GreggL · Sep 15, 2012

artboas said:
There is no better company for customer support.
Eddie Breeden is the reason we bought a second Hunter!

There are definitely better companies for customer support, this is from personal experience. For example, my phone breaks, i call in and they replace it or repair it, end of story.

I'm happy you had a good experience. A good customer service "team" is whats necessary, not "one" man. Yes Eddie has been responsive and as helpful as one could be; but that's all besides the point.

Customer service is not only about replying to emails, assisting in do it yourself repairs and fielding basic questions. I'm my opinion, they have done nothing to rectify a dealer-customer issue, which is exactly what customer service is all about. One guy cannot do it all effectively.

Crazy Dave Condon · Sep 21, 2012

When a boat leaves the manufacturer, they try to make sure everything is properly taken care of. Over the years, I have seen complaints that are not the result of the manufacturer but probably of the dealer who may have made mistakes. I have seen some dealers trying hard to resolve the issues quickly but still cannot please the customer no matter what. Then there have been some dealers in the past that tend to drag their feet when commissioning of boats were not done correctly. If that is the case, then the issue is with the dealer.

I am a former dealer of Hunter for many years and I know they strive to build a good boat and go the distance working with the consumers which many will agree but when the boat leaves and arrives at the dealership, it is up to the dealer to ensure the boat is commissioned correctly and go thru it to make sure any defects are corrected. Yes sometimes defects will appear later and then are corrected; yet the negative comments.

Without getting involved as there is always two sides of a coin, I will say that Hunter had one of the best and will continue to have one of the best warranty programs but it is up to the dealer to make "good". As Gregg L stated, Eddie has always responded and that in itself shows Hunter's concern and I would think from what I have seen in the comments that the issue will be with the dealer. Therefore, I will disagree with GreggL as Hunter Marine has an excellent reputation. I will not get involved with this issue any further. Thank you to Jim Beck's comments.

crazy dave condon

Hello Below · Sep 26, 2012

A very happy Hunter customer,

Sunday, I returned my boat (e33) to the dealer (Specialty Yachts, Vancouver, BC) for some warranty work. This is the 2nd time since we took possession in June that they have had it.

The 1st time was near the end of July, when they had the boat for a full week. I had made a list of some 35 items (mostly minor stuff) that needed attention. The most important was replacing a single 12v house battery with 4 – 6v golf cart batteries, as I had ordered. When I went over that list with the service manager, she did not bat an eye. She never once questioned the need for any of the listed items. At the end of the week all but 2 or 3 of the items had been attended to, to a very high standard. I was very pleased and at times (i.e. most) I have a very critical eye. My expectations and standards are high. In this case they were exceeded. There were things that she fixed that I had not even noticed. The boat was spotless when I picked it up. The couple of items were not completed, we had previously agreed to deal with later in the year (ex. repairing flaking areas on the cabin sole finish and replacing an Espar fan heater in the V-Berth).

Sunday, I took a list of about 25 items, again mostly minor items. The GM/owner/dealer, Lawrence Fronczek, dropped by to say hello at 7 PM that night. This is after he had spent 4 days at the Mosquito Creek Marina Boat Show showing 5 of his Hunter boats (yes, another e33). We talked for half an hour. His service manager met me on the dock at my boat at 8:15, Monday morning. Again she never blinked an eye at any of the items on my list. We discussed, in detail, the work required for the better part of an hour (never did I feel rushed) and by 10:00 there were 2 tradesmen starting on my boat. BTW, Specialty Yacht Sales was awarded the 2012 #1 Hunter Dealer of the Year and 2012 #3 Hunter Customer Service of the Year. This is worldwide not just in Canada or North America. They are very special people. I am truly blessed to have this dealer and his service manager to work with.

Crazy Dave Condon · Sep 27, 2012

Hello Below;

I jsut visited Vancouver and Whistler. I was surprised on the emphasis of bike trails but what impressed me most starting at the airport and for the rest of the trip, how friendly everyone to help no matter where they came from as it appears Vancouver is a melting pot. I was tremendously grateful for the courtesy of the younger generations to us and the courteous drivers. What a difference just stepping into British Columbia. My wife and I even got to go see what occoured to Meage Mountain northwest of Pemberton in 2010.

Thank you for the upbeat about your dealer.