Hunter is Awsome!!!!

[Steve Cook]

In the last month, Jim Borhart hascome up to look at my boat (1999 H310) and it problems and now Hunter has sent a team to fix "ALL" of my problems.It makes me feel"VERY" good about Hunter to see how far Hunter is willing go to make me happy and how they stand behind their boats.I'd like to hear of any other boat mfg. say that they "will" go that far for a customer!!!Hunter truly goes the distance !!!With that said, in ten years or so, my wife and I will be moving up to a 42-45 footer. It will surly be another Hunter! Our 3rd Hunter!!!Thanks for reading this.Steve,s/v Obsession the hummer...

 

[George Kornreich]

Second that!

I've had the same wonderful service from the factory that you had, and give Hunter an A+ on customer service and backup. My 430 had an incredible number of problems, but thanks to Eddie, Greg and Jeff, we've got most of them taken care of. I've had two visits from the factory reps and have been promised that when they are in the "neighborhood" for more major work on another boat, they will remedy the last remaining problems, which are minor. I wish I could say as much for the dealer, but unfortunately Strictly Nautical (the Carolinas) has gone from being one of the highest on Hunter's customer satisfaction to essentially worthless, in my opinion.

 

[Justin Wolfe]

Question?

How many problems were there? Wouldn't it be easier (and better) to have done it right the first time. After sale customer service is great, but perhaps a little more PREVENTIVE action would make this CORRECTIVE action unneccessary. Just a thought...I have trouble getting excited because a company fixes their mistakes really well.

 

[Wynn Ferrel]

That's a "fair question"

I've been giving some thought today about the kudos to the Hunter team that came out to solve this customer's problems after the delivery. While we don't know all the facts, why is it that such a team is even neccessary if reasonable quality controls are in place and the dealer network is functioning properly?As a Hunter owner, not someone just trying to stir the pot, I think that is a fair and reasonable question. It sounds as if more quality checks should be in place before the boat leaves the plant and more follow-up should be done with new owners to see that they are getting the highest, reasonable level of service from their dealers and that the product meets their expectations.In my particular case, dealer follow-thru could be improved and Hunter follow-up is lacking. There are nagging quality problems. While I am addressing them one by one, it is interesting that no factory followup has been initiated since the initial questionier. Perhaps additional customer follow-up would minimize the need for these "team visits." Wynn FerrelS/V Tranquility

 

[George Kornreich]

You're right! But...

Of course you guys are right... Quality control, or the lack of it in the production line is the central problem. for example, one of the problems on our 430 was an error in connection of the plumbing from the holding tank to the deck pumpout. When I called "the plumber" he said he'd be right over and knew exactly what the problem was as he had fixed 6 or 8 just like it. So what we probably are dealing with in this case is a production proceedure that is wrong and being followed to the letter at the factory. When you but a TV table at K-Mart, the box says "Some assembly required". It doesn't say that on the boat bill of sales but in my case it sure should have. Well, we're about finished putting her together, after a year!But, and this is the main issue, these problems DID occur (sure, they ought not to have in a more perfect world), and some other factories could have left us high and dry (I could give you specific names of other manufacturers who I know have done exactly that!), but Hunter was there to take care of it. I am not praising Hunter Quality Control department, but rather Hunter Customer Service! By the way, when I told my dealer that there were just too many things that were not right, he said that if I wanted a perfect boat I should have bought a Hinkley or a Swan. I said I agreed and that he could give me a refund on this one, and that's the last I ever heard from him!