Despite my frustrations with some aspects of Hunter ownership, I have been thoroughly impressed with Hunter's dedication to customer service.
They have always responded promptly to each and every inquiry I've made about any part of my 38, regardless of how petty my question may have appeared (in hindsight, some have been fairly petty).
Yesterday, on a Sunday, I notified them that I was missing the instruction sheet for the carbon monoxide detectors installed by the factory.
I expected to hear back from them sometime this week, but I was astonished to receive a reply, and a PDF copy of the instructions, later that day...on Super Bowl Sunday, no less.
With Hunter's customer service, you actually get to communicate with someone here in America, not someone who doesn't have a clue what you're asking, and they're in Mumbai.
They have sent me missing reference manuals, referred me to a specific contact at Lewmar for info about my windlass, offered to send me a replacement parts (no questions asked), and offered suggestions on ways to troubleshoot problems.
Not everyone will agree, and I have been critical of Hunter in another aspect of my ownership experience, but I believe Hunter may well offer the best customer service, with regard to technical support, that I've ever experienced.
They have always responded promptly to each and every inquiry I've made about any part of my 38, regardless of how petty my question may have appeared (in hindsight, some have been fairly petty).
Yesterday, on a Sunday, I notified them that I was missing the instruction sheet for the carbon monoxide detectors installed by the factory.
I expected to hear back from them sometime this week, but I was astonished to receive a reply, and a PDF copy of the instructions, later that day...on Super Bowl Sunday, no less.
With Hunter's customer service, you actually get to communicate with someone here in America, not someone who doesn't have a clue what you're asking, and they're in Mumbai.
They have sent me missing reference manuals, referred me to a specific contact at Lewmar for info about my windlass, offered to send me a replacement parts (no questions asked), and offered suggestions on ways to troubleshoot problems.
Not everyone will agree, and I have been critical of Hunter in another aspect of my ownership experience, but I believe Hunter may well offer the best customer service, with regard to technical support, that I've ever experienced.
