What does it take to get Catalina Yachts parts department to respond to their own web site form inquirires? Used their web site form, (twice) but no responses. Not good customer service. What is the secret?
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I can speak for this site
I can't speak for Catlaina, but speaking for this web site, I'd estimate that 25% of the email addresses we receive are invalid. Typos, .com's missing, spaces, etc. I have no idea if you're a web novice or a unix programmer, but I'd suggest double checking the email address you use on your form. I know we've been hung out to dry for the same reason, but unable to get through with our response! ph.
I can't speak for Catlaina, but speaking for this web site, I'd estimate that 25% of the email addresses we receive are invalid. Typos, .com's missing, spaces, etc. I have no idea if you're a web novice or a unix programmer, but I'd suggest double checking the email address you use on your form. I know we've been hung out to dry for the same reason, but unable to get through with our response! ph.
Best of luck to you
If you ever get a response, I'd be impressed. I tried email (once), and voice mail (twice). No responce to any.
If you ever get a response, I'd be impressed. I tried email (once), and voice mail (twice). No responce to any.
Catalina E-Mail
I guess i'm just lucky. I have received responses every time from Catalina. Go to the Catalina web site, go to the customer contact section, fill in the appropriate data and send. Wayne Pandy handles the reply's for the Eastern region, he is based in Florida. www.CatalinaYachts.com
I guess i'm just lucky. I have received responses every time from Catalina. Go to the Catalina web site, go to the customer contact section, fill in the appropriate data and send. Wayne Pandy handles the reply's for the Eastern region, he is based in Florida. www.CatalinaYachts.com
They care
And quite honestly, Catalina Direct isn't much more timely in returning calls. I just stopped bothering leaving voicemail at either place till I got through to a live person. Catalina really does have great customer service if you can get through. Keep trying!
LaDonna
And quite honestly, Catalina Direct isn't much more timely in returning calls. I just stopped bothering leaving voicemail at either place till I got through to a live person. Catalina really does have great customer service if you can get through. Keep trying!
LaDonnaYou have to tell them you are interested in buying
a new boat. The bigger the boat the quicker they will call you. Use the following as a guideline: Day sailor (8-16 feet) forgetaboutit, they aren't going to call you. Sport Series (16-22 feet) 6 weeks minimum Bay Series (22-25 feet) 4 weeks Island Series (27-31 feet) 3 weeks Cruiser Series (32-38 feet) 2 weeks Ocean Series (38-42 feet) 1 week Flagship Series (45-50 feet) 3 days Hope this helps
a new boat. The bigger the boat the quicker they will call you. Use the following as a guideline: Day sailor (8-16 feet) forgetaboutit, they aren't going to call you. Sport Series (16-22 feet) 6 weeks minimum Bay Series (22-25 feet) 4 weeks Island Series (27-31 feet) 3 weeks Cruiser Series (32-38 feet) 2 weeks Ocean Series (38-42 feet) 1 week Flagship Series (45-50 feet) 3 days Hope this helps
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