Garmin support destroyed.

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Roger Long

Roger Long

.
Nov 22, 2008
3,562
Endeavour 32 Portland, Maine
kenn said:
many businesses are cutting back to bare bones just to survive
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I was in a marine supply store and told my tale of woe. The dealers have special phone numbers and account codes to facilitate their contact with Garmin to provide support to their customers. The fellow I talked to was impressed with what prompt efficient service I had gotten from Garmin:) He also confirmed that it completely changed over the last year.
 
A

Animal

Garmin

Have to Jump to Garmins support here. Had problem with newish gps unit losing signal.
When I phoned up they answered immediately and suggested I downloaded a new version of software from their website. The Tec. Sent me an email with link and instructions.
This seemed to work for a while but went faulty again. Another quick call and they asked me to send it to them and gave me a tracking no. Less than a week later I had a brand new and upgraded unit.. We are in Ireland and they are in England GREAT SERVICE
Thank You Garmin
Iain S/E Ireland
 
Roger Long

Roger Long

.
Nov 22, 2008
3,562
Endeavour 32 Portland, Maine
Animal said:
We are in Ireland and they are in England GREAT SERVICE
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That's the way it was here a year ago. You are phoning a completely different call center than we are here in the states. Just hope they don't do the same thing to the UK support team that they evidently have to the US office.

Could I have that phone number? :)
 
A

Animal

Garmin Email

Roger Long said:
That's the way it was here a year ago. You are phoning a completely different call center than we are here in the states. Just hope they don't do the same thing to the UK support team that they evidently have to the US office.

Could I have that phone number? :)
Click to expand
Think This is it Roger along with mail No. at Bottom

Dear Iain

Thank you for contacting Garmin(Europe)Ltd.

Thanks for your phone call earlier with regards to your phone call about
your GPS MAP 450 dropping satellites. Please try the following.

Please be aware that if you have not used your gps for a while it will
take time to download fresh information.

With the unit switched off please press and hold HOME and POWER until
the unit powers on asking do you wish to erase all user data.

You will lose any data stored on the unit so back your unit up first. I
would also suggest running the latest software update from the following
link, if you have not already done so https://buy.garmin.com/shop/store/downloadsUpdates.jsp?product=010-00515-50&cID=150&pID=8056

You can load the update onto a blank standard SD card then just plug it
into the 450 and it should recognise that there is an update available
and give you the option to update software.

Once all this is done please leave your unit with a clear view of the
sky and allow it to acquire a satellite fix. This may take time so
please be patient. Once you have a fix leave the unit for a further 40
minute to achieve a good almanac update.

If there is anything else I can help with please let me know.
Kind regards
Craig Davis Garmin (Europe) Ltd

The Global leader in satellite navigation +44-870-8501242 (outside U.K.)
 
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