Following you guys suggestion, I made another attempt--this time calling Hunter Marine direct. My first call was placed at 1:50pm and got the voice mail of Joe Kerr. Left message to call me. At 3:15pm, not hearing I called back to find Joe had left for the day. I got the operator and was put through to Gregg. While sympathetic to my plight, Gregg says its out of warranty and nothing he can do. He did offer to send a new pump unit for the head and will call the dealer about the charger. Other then that--he says they put the finest products on the boat and I need to call the parts manufacture of each item and deal with them. Does GM or Ford do this on their products? They dont recall any letters or E mail, but assure me if they had received they would have acted. I have a copy of one letter sent them last year, but it was by regular mail, and comes down to my word against theirs. So keep telling me about the great service and product of Hunter...Im not listening. Just want to warn would be buyers to beware.
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Time to escalate!
Richard: As I mentioned in my previous post, I would write a letter to "da man". We all know that S--t runs down hill. If you get a letter to Luhrs you should get some better satisfaction. Make sure that you let the rotten dealer know that you are going to post this in the HOW site. It really would be interesting to know what ALL of your items were on the list. Obviously you had a boat with a lot more problems than the average. All the boat mfg use parts mfg. by third parties so they all run into the same type of situations. Most of the OEM suppliers will help take care of your problems too.
Richard: As I mentioned in my previous post, I would write a letter to "da man". We all know that S--t runs down hill. If you get a letter to Luhrs you should get some better satisfaction. Make sure that you let the rotten dealer know that you are going to post this in the HOW site. It really would be interesting to know what ALL of your items were on the list. Obviously you had a boat with a lot more problems than the average. All the boat mfg use parts mfg. by third parties so they all run into the same type of situations. Most of the OEM suppliers will help take care of your problems too.
M
Mike DiMario
Dealer's Name ?
Richard, Who is the dealer that sold you the Hunter 336? Where is he located? Who was salesperson? Who ran the service department? I think it is of UTMOST importance to keep this thread alive. I think all of the above requested information deserves mention to ALL of the HOW viewers. I think you are goinig to need to get into the details. One detail at a time to make sure all of the facts are brought out. Do you have documentation for all of thee woes? There are alot of people who watch this site with a close eye. You are likely to get attention if you persist, stivk to the facts, and ask for help! Good Luck Mike D Media, Pa S/V Serenity H376
Richard, Who is the dealer that sold you the Hunter 336? Where is he located? Who was salesperson? Who ran the service department? I think it is of UTMOST importance to keep this thread alive. I think all of the above requested information deserves mention to ALL of the HOW viewers. I think you are goinig to need to get into the details. One detail at a time to make sure all of the facts are brought out. Do you have documentation for all of thee woes? There are alot of people who watch this site with a close eye. You are likely to get attention if you persist, stivk to the facts, and ask for help! Good Luck Mike D Media, Pa S/V Serenity H376
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Bob Knott
Still missing the boat
Richard your still not getting it. Warning others buyers to beware and moaning in public is not a way to gain Hunters help. They read this stuff everyday too even though they don't usually participate. Be kind and try dealing with Eddie Breedan (the Customer Service boss) and do it privately off the list and maybe, just maybe after you stop bashing them out loud they'll help you. Good Luck Bob Knott
Richard your still not getting it. Warning others buyers to beware and moaning in public is not a way to gain Hunters help. They read this stuff everyday too even though they don't usually participate. Be kind and try dealing with Eddie Breedan (the Customer Service boss) and do it privately off the list and maybe, just maybe after you stop bashing them out loud they'll help you. Good Luck Bob Knott
Bob K.
Bob: In all due respect, I think that after 2 plus years of little satisfaction Richard has a good point and venting in this forum is an excellent place to do it. I probably would have been at the dealers door every weekend waiting for an answer but who knows when you are not there. I think knowing who these crappy dealers are will either straighten them out or they can go out of business and make room for someone who cares about their customers. When you are in business for yourself it is much easier to take care of an existing customer than try to find a new one. I am sure that Richard would never consider purchasing anything from this dealer again and hopfully no one on this forum will need to put up with their B.S. I think that this would be a good time for Dave Condon to add his two cents on this matter. He deals with this type of stuff on a daily basis and can add his opinion. We all know that there are two sides to every story, but it seems like when you contact the dealer and the factory and NO ONE HEARS YOU, there is something wrong. On the factory side I just hope that things fell between the cracks and he was not ignored. I hope for Richards sake that these problems get resolved and he can be a "HHO" (happy hunter owner).
Bob: In all due respect, I think that after 2 plus years of little satisfaction Richard has a good point and venting in this forum is an excellent place to do it. I probably would have been at the dealers door every weekend waiting for an answer but who knows when you are not there. I think knowing who these crappy dealers are will either straighten them out or they can go out of business and make room for someone who cares about their customers. When you are in business for yourself it is much easier to take care of an existing customer than try to find a new one. I am sure that Richard would never consider purchasing anything from this dealer again and hopfully no one on this forum will need to put up with their B.S. I think that this would be a good time for Dave Condon to add his two cents on this matter. He deals with this type of stuff on a daily basis and can add his opinion. We all know that there are two sides to every story, but it seems like when you contact the dealer and the factory and NO ONE HEARS YOU, there is something wrong. On the factory side I just hope that things fell between the cracks and he was not ignored. I hope for Richards sake that these problems get resolved and he can be a "HHO" (happy hunter owner).
S
Scott Johnston
Maybe I'm missing a different boat.
I bit my tounge during the rub rail hunter slamfest of '99 but can't hold back any more. I think I can understand some of Richard's frustration, but I would have to agree with Bob. I don't know all the facts, such as how old Richards boat is, or if he is the original owner or not, but that's kind of beside the point. Upon choosing to participate in the HOW forums my purpose is threefold. 1) to learn more about sailing and all aspects of owning a Hunter. 2) to ask questions that may be able to be answered by other owners. 3) to help others where possible with knowledge I have gained. I really don't see that multipe vents about Hunters in general really helps. On two occasions I have contacted the factory and they have been happy to answer my questions. Having a previously owned boat I would never expect the factory to be responsible for items that were either installed at a dealer or by a previous owner, just because they happen to be on the boat. Even if they were factory installed the problem could have been related to use. Again I'll state that I'm not defending Hunter and I don't know all the facts. If you have a new boat you should expect all reasonable support from both your dealer and Hunter - in which case I hope you'll excuse my response. I like our Hunter and am proud of it. Let's help each other with finding solutions and improving our sailing experience, and put some of this complaining to rest. Thanks, Scott 83-H34 Island Hops.
I bit my tounge during the rub rail hunter slamfest of '99 but can't hold back any more. I think I can understand some of Richard's frustration, but I would have to agree with Bob. I don't know all the facts, such as how old Richards boat is, or if he is the original owner or not, but that's kind of beside the point. Upon choosing to participate in the HOW forums my purpose is threefold. 1) to learn more about sailing and all aspects of owning a Hunter. 2) to ask questions that may be able to be answered by other owners. 3) to help others where possible with knowledge I have gained. I really don't see that multipe vents about Hunters in general really helps. On two occasions I have contacted the factory and they have been happy to answer my questions. Having a previously owned boat I would never expect the factory to be responsible for items that were either installed at a dealer or by a previous owner, just because they happen to be on the boat. Even if they were factory installed the problem could have been related to use. Again I'll state that I'm not defending Hunter and I don't know all the facts. If you have a new boat you should expect all reasonable support from both your dealer and Hunter - in which case I hope you'll excuse my response. I like our Hunter and am proud of it. Let's help each other with finding solutions and improving our sailing experience, and put some of this complaining to rest. Thanks, Scott 83-H34 Island Hops.
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