It seems like there is always grumbling and complaints about marine equipment and service these days. I think it is good to let everyone know when good things happen.
My Fireboy halon system that I installed 13 years ago has a shutdown controller that will stop both my generator and auxiliary if either of my two halon cylinders discharge. I have a round panel display that shows a ready light status and a switch that can override the shutdown after a discharge. The switch has a rubber boot to protect it from the elements, and this display is mounted at my helm in the cockpit.
I noticed that the rubber boot had deteriorated over the years and had a tear that would let in water. I emailed Fireboy to ask if I could obtain a new boot for this old display.
They promptly mailed me a new one at no charge. I think that was really nice of them.
This isn't the first time they have given good service. I had a leaking cylinder that was about five years old that they agreed should not have leaked even though it was out of warrantee. They replaced the cylinder with hazmat shipping BOTH ways at no charge to me.
Fireboy gets a "Attaboy" from me.
My Fireboy halon system that I installed 13 years ago has a shutdown controller that will stop both my generator and auxiliary if either of my two halon cylinders discharge. I have a round panel display that shows a ready light status and a switch that can override the shutdown after a discharge. The switch has a rubber boot to protect it from the elements, and this display is mounted at my helm in the cockpit.
I noticed that the rubber boot had deteriorated over the years and had a tear that would let in water. I emailed Fireboy to ask if I could obtain a new boot for this old display.
They promptly mailed me a new one at no charge. I think that was really nice of them.
This isn't the first time they have given good service. I had a leaking cylinder that was about five years old that they agreed should not have leaked even though it was out of warrantee. They replaced the cylinder with hazmat shipping BOTH ways at no charge to me.
Fireboy gets a "Attaboy" from me.
