OK. A followup to my original post now that our claim seems to be just about complete (after exactly 1 year):
Maine Sail: I get where you are coming from and fully agree with your post. My original intention was not to use this or other websites for leverage, but to truly get information on a subject I had no experience with. My followup was to inform the group that at least the involved insurance company was setup to monitor for problems on social media/et al and responded. It was a positive post following up on a negative situation.
That said, I will understand if you feel I'm being too forward with information here, but just like asking and learning which anchorages have lots of theft, I want this information to help others that may have a similar issue in the future.
And now, the rest of the story:
After the insurance supervisor contacted me, he was 100% helpful, courteous, and quick to respond to our needs. He even followed up with us to make sure the checks he quickly cut had helped and that the repairs were underway. I stick with my original recommendations that you take tons of pictures, record all calls (where you legally can), document everything, and keep track of all invoices sent, processed, checked received, etc. This helped us - when he was trying to help.
Once the bulk of the work was underway, the supervisor stepped back and put the original adjuster back in the loop. Once all the core wiring was removed, the trades were able to test the engine and determined it was fine and only the starter, alternator, and tachometer were destroyed. We took that final bill and sent it to Boat US. Sadly, the original problems with them returned: Responses were delayed, she (original adjustor) did finally respond, she claimed the last small repair was too large and a 2nd level supervisor had to approve...On and On. It took weeks and weeks to get this little check. All the other checks had been overnighted - this one was sent via snail mail. All the other checks under $5,000 were in my name - this one was in the banks name. It's all pretty petty in the long run, but it's just a warning: don't get sideways with the adjustor. If you do, go to a supervisor or your State Board of Insurance. Overall, I would say that Boat US / Geico is probably a pretty good company. Like any company, they have a few bad eggs.
I learned a lot and hope no one else has to go through this mess. If you want more info, please PM me.
; I'm checking it out further.
