I have received two recent deliveries of bottom paint from West Marine via FedEx. The first shipment contained a gallon in a box apparently designed for transport of hazardous substances such as paint. The box showed no apparent damage on outside, other than a slight wrinkle in one corner, but inside, the foam surrounding the can was crushed and the can was smashed to the point that it will be unusable after being pried open. No leaks, though. Second shipment was a quart of paint in a small box which looked as if it had been run over by a steamroller. There was no paint to speak of left in the can, and I dare say someone had a mess to clean up in their truck along the route. The fumes in my office when I arrived to find the package were unbearable. (I have a bone to pick with my secretary about that!) West Marine happily without reservation agreed to send the quart out again. Seems ironic that packages clearly marked as to their content would be so grossly mishandled by the same carrier, almost as if to make busting them a challenge. I could not find an appropriate place to lodge a complaint on the FedEx website. In my book, this is another couple of points for UPS.
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I had several complaints about shippers during our
rebuild. They were all to FedEx. I asked a UPS driver for a 'Fragile' label a couple of years ago. He said they don't have them because company policy is to treat everything as fragile. I use UPS as much as possible.
rebuild. They were all to FedEx. I asked a UPS driver for a 'Fragile' label a couple of years ago. He said they don't have them because company policy is to treat everything as fragile. I use UPS as much as possible.
Complaints
Ever since the advent of the intenet it has become harder and harder to contact a company, much less its management. Everything is done by e-mail which serves as a firewall for customer contact with a company.
Ever since the advent of the intenet it has become harder and harder to contact a company, much less its management. Everything is done by e-mail which serves as a firewall for customer contact with a company.
Same problem with UPS
I received a gallon of paint delivery last spring from UPS with several onces leaked in the package, fumes also. We ship many packages in our business both UPS and FedEx, our products are very delicate (ceramics, porcelain, etc.) and apply "fragile" stickers to all sides of the boxes. Every year we file claims with both for broken items. The response from our friendly drivers were: the boxes a treated carefully by all of the humans in the system, but they have a difficult time training the automated conveyor systems to read the "Fragile" labels !!! So the packing is the very important. How can a gallon of paint survive in a small corrugated box without any type of packing material ? Richard
I received a gallon of paint delivery last spring from UPS with several onces leaked in the package, fumes also. We ship many packages in our business both UPS and FedEx, our products are very delicate (ceramics, porcelain, etc.) and apply "fragile" stickers to all sides of the boxes. Every year we file claims with both for broken items. The response from our friendly drivers were: the boxes a treated carefully by all of the humans in the system, but they have a difficult time training the automated conveyor systems to read the "Fragile" labels !!! So the packing is the very important. How can a gallon of paint survive in a small corrugated box without any type of packing material ? Richard
Your secretary drives a steamroller??
Thats why I buy paint at the store, shippers seem to be able to distroy just about anything. waiting for spring!!! tom s/v GAIA
Thats why I buy paint at the store, shippers seem to be able to distroy just about anything. waiting for spring!!! tom s/v GAIA
I've had better luck with fed ex than ups
An ex girlfriend of mine works for ups and I have seen so much damaged stuff go through ups. Including my frieght for for the business I run. they toss stuff around and if it is too heavy I have seen a driver actually roll a square box. I have never had a problem with a fed ex shipment.
An ex girlfriend of mine works for ups and I have seen so much damaged stuff go through ups. Including my frieght for for the business I run. they toss stuff around and if it is too heavy I have seen a driver actually roll a square box. I have never had a problem with a fed ex shipment.
Hey Tim, your key words are 'ex girl friend' hmmm
why is she an ex,,,? What was SHE doing?,, and why? You don't think????,,, nah.
why is she an ex,,,? What was SHE doing?,, and why? You don't think????,,, nah.
She didn't like sailing!!!
She couldn't have been the one to damage them.hahahhahahhahahaaa. Possibly more than one box damaged. Stuff for my boat I prefer to have it shipped fed ex.
She couldn't have been the one to damage them.hahahhahahhahahaaa. Possibly more than one box damaged. Stuff for my boat I prefer to have it shipped fed ex.
Oh well, it's best to keep part of the key word,
EX! After all, a woman that doesn't like sailing???!!!
EX! After all, a woman that doesn't like sailing???!!!
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