Well, this is a first for me, never before have I felt the need to let everyone know about a marine hardware company who will take advantage of you. Back in Jan. of this year I ordered some stainless vent cowls from Blue Water Hardware, located out in CA., and at first I was double charged, after calling and e-mailing for 1 1/2 months got response to billing issue and asked why I have not received order, told billing issue resolved order on it's way, well guess what? order was not shipped, and after going through the same BS, I did get a delivery missing parts and two vents of different colors, (what a mess). Needless to say, I sent the order back and it's now 5 months since this evolution has started and I have still not got my refund of $251.74 from Blue Water Hardware. So, moral to the "sorted" story is, this is not a company to be doing business with on the internet... the service is really bad,(if you can get Scott to answer the phone), and no quality control with the products they send. If there is a problem, it is next to impossible to talk to anyone or much less get your money back...now you are most likely wondering about the assistance you can get from your credit card company, well they are not much help either, I am still sending them information weekly, because they never seem to have enough.... discussion for another day.. but bottom line, I recommend that you do not order anything from "Blue Water Hardware" in CA. you are taking a risk of not getting what you think you are ordering, and customer service does not exist.... well I said it all, really want to make sure no one else goes through what I have experienced for two simple vent cowls,,,,at a point it becomes a "principle" type of thing, if you know what I mean??
Be Careful who you do business with..
- Thread starter KurtO
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I feel your sense of pain and frustration with dealing with companies like this. For sure companies like West Marine can be a little more money, but if there is one good thing to say about them it's their customer service. I would rather pay a little more and know that whatever might go wrong will be taken care of in a timely fashion.
I had a very similar problem with Blue Water Hardware in ordering cleats since December 2009. They will never call you back, sent me the wrong cleats, had to return them before they would consider anything. Now I'm out the costs of the cleats and the postage back to them. They confirmed that they sent me the wrong items and indicated they would send the replacements right out - over 5 weeks ago. Lesson learned, but I'll keep trying to get my money back. I hope to update this post to say everything is ok and they came through in the future - I'm trying to be positive.
Thanks for the responses, life is too short to have to deal with companies like Blue Water Hardware, just like getting the word out
Apparently the Cape Dory Board also indicated problems:
http://www.capedory.org/board/viewtopic.php?t=25809&postdays=0&postorder=asc&start=0
http://www.capedory.org/board/viewtopic.php?t=25809&postdays=0&postorder=asc&start=0
Yesterday I emailed the owner of the company. He said "I screwed up and made good with the person". He wanted to apologize on this forum but wasn't sure he could because he doesn't do business with Sailboatowners, nor does he advertise, and he thought it would be advertising. So...is all well now?
Update - really haven't gotten any further
I was hoping to report back good information, but I have none. Report was made to the BBB. Also, note that their site is down and if you call the voice mail is full.
Does anyone have the contact information to their British contacts?
I was hoping to report back good information, but I have none. Report was made to the BBB. Also, note that their site is down and if you call the voice mail is full.
Does anyone have the contact information to their British contacts?
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