As the lake level comes up here in GA, and the days get warmer, it is time to get the boat ready for this year's sailing. I had lost some battens last year, and placed an on line internet order with a large well known marine supplier that has stores across the US. I ordered two battens at 6 feet and one at four feet long. I opened the delivery today to find one at 14 feet, 9 inches and one at two feet, 9 inches for a total of over 17 feet. I called customer support, and the person who answered had an Indian accent. I explained the problem, and she promptly transferred me to a "higher level" customer support person. She could not understand why I was unhappy, having received more than I ordered. This next person spoke English with a decidedly American accent. I explained the problem, but felt I might not be making headway. Finally, to explain I said: "God gave you two legs, each about three feet long, or a total of 6 feet. Now suppose that God gave you two legs, one four feet long and one two feet long. You would still have 6 feet of legs, but you would probably not be a happy camper." She broke up laughing and promptly said she would send me a four foot batten. Lessons learned: Sometimes communicating is the most difficult thing we try to do. Sometimes getting more than you ask for is not a good thing. As we go through this world, humor is our ally. Fair Winds.