Autopilot help ???

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Blue Nose

Blue Nose

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Apr 6, 2009
22
Bristol B32 Mobjack Bay Marina, VA
I have a AutoHelm 4200 that came on the boat I just bought. It appears to be a late 90's model but cant tell for sure. When we went to Use the autopilot it would only turn to port. No matter what we did the system would not operate to starboard. Does anyone with this system know what could be going on? Any help is appreciated. Does it sound like a control head issue or a drive motor issue? Is there a reset on the control head to rest everything?

Thanks
 
sailaway78

sailaway78

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May 11, 2005
3,431
Seidelman S37 Slidell, La.
Try tech support

I have a friend who had a very similar problem not too long ago. If memory serves it was something pretty simple. For the life of me I can't recall what the cure was exactly.
Give Ray Marine tech support a call. They have some pretty knowledgable folks there. If you get an idiot, call back later, as not all of them know their stuff as well as others. You can contact them at www.raymarine.com or phone at 800 539-5539 ext 2444
 
seadaddler

seadaddler

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Dec 19, 2006
5,832
Hunter 36 Punta Gorda
Also

Yes tech support excellant just spoke with them yesterday with help the nav planner and they walk you step step and even emailed me more help.
Also could try getting manual on list they have on their web site Raymarine.com loads of help info.
Also have found that when calling teck support is a plus if you have the unit in front of you so they can help you with testing it out.
Nick
 
Snotter

Snotter

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Sep 25, 2008
615
Morgan 415 Out Island Rogersville, AL
When you can get Ray Marine to pick up the phone, they are pretty helpful. I suspect they only answer their phone when their stock prices drop.
 
seadaddler

seadaddler

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Dec 19, 2006
5,832
Hunter 36 Punta Gorda
No Way

I need to disagree with answering the phone,I have been calling them for some time now that I am retired and maybe they may have high demand calling certain times but mywife tells me that I am short on having patience.
I had a new 2001 Hunter with all raymarine and now 2007 with all raymarine and love how much they help me over the years,I keep adding and adjusting things and recently have been calling them with the Navplanner that lets you use your home PC to add and edit routes and waypoints and was having problems understanding how to use it and after many calls with their help I am loving the navplanner for my C-80.
I also added Sirius Weather to my C-80 and they walked me through it when I was slow to understand it.
Thank goodness to raymarines teck support help,yes I think certain days they are very busy.
Nick
 
Stu Jackson

Stu Jackson

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Feb 26, 2004
23,356
Catalina 34 224 Maple Bay, BC, Canada
seadaddler said:
... have been calling them with the Navplanner that lets you use your home PC to add and edit routes and waypoints and was having problems understanding how to use it and after many calls with their help I am loving the navplanner for my C-80.
I also added Sirius Weather to my C-80 and they walked me through it when I was slow to understand it.
Thank goodness to raymarines teck support help,yes I think certain days they are very busy.
Click to expand
Hey, Nick, if their manuals are that poor, why not start a retirement business and write ones that us regular folk can unnnerstan...:) Stu
 
seadaddler

seadaddler

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Dec 19, 2006
5,832
Hunter 36 Punta Gorda
slow learner

My wife always telling me I need to read the instructions and not skip through them.
I am not into reading much just a hands on guy,the manual is so thick with pages and teck support cuts to the chase.
 
B

Benny

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Sep 27, 2008
1,149
Hunter 320 Tampa, FL
The recommendation for such problem is to reverse the drive motor wires. If it does not help then there might be a problem with the control unit.
 
Snotter

Snotter

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Sep 25, 2008
615
Morgan 415 Out Island Rogersville, AL
seadaddler said:
I need to disagree with answering the phone,I have been calling them for some time now that I am retired and maybe they may have high demand calling certain times but mywife tells me that I am short on having patience.
I had a new 2001 Hunter with all raymarine and now 2007 with all raymarine and love how much they help me over the years,I keep adding and adjusting things and recently have been calling them with the Navplanner that lets you use your home PC to add and edit routes and waypoints and was having problems understanding how to use it and after many calls with their help I am loving the navplanner for my C-80.
I also added Sirius Weather to my C-80 and they walked me through it when I was slow to understand it.
Thank goodness to raymarines teck support help,yes I think certain days they are very busy.
Nick
Click to expand
It is my guess that when management directs them to answer the phones you can count on reaching them. However, they go LONG periods when they don't answer the phones or return emails. During those periods it has been my experience that the customer is on his own. When they do answer the phones they are helpful but sound like they are over worked. This is just an observation.
 
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