3 Experiances buying sails, new and used from 3 vendors.
All three customer service fails.
New main and Genny: Order "slipped through cracks", was delayed for months, mainsail has wrong "number" on it in HUGE font. They built a genny that is too big that I HATE using.
Good quality product.
Used headsail: When received the dimensions were a couple of feet OFF from the listing. Too big. Contacted seller who promised to make it right through several emails and phone calls. Then he stopped responding. I sent the sail back un-requested and eventually had to charge back through the credit card (which the vendor did not dispute thankfully even though the charge back was for more than I paid).
Current fiasco: Spinnaker. They sent a turtle bag and marked it all as "complete" shipment" in their system unknown to me. 4 weeks later I call and ask and its another "oops". So they get the sail sent with another....TURTLE BAG. Its supposed to be a spinnaker sock.
So disappointed in all of this.
All three customer service fails.
New main and Genny: Order "slipped through cracks", was delayed for months, mainsail has wrong "number" on it in HUGE font. They built a genny that is too big that I HATE using.
Good quality product.
Used headsail: When received the dimensions were a couple of feet OFF from the listing. Too big. Contacted seller who promised to make it right through several emails and phone calls. Then he stopped responding. I sent the sail back un-requested and eventually had to charge back through the credit card (which the vendor did not dispute thankfully even though the charge back was for more than I paid).
Current fiasco: Spinnaker. They sent a turtle bag and marked it all as "complete" shipment" in their system unknown to me. 4 weeks later I call and ask and its another "oops". So they get the sail sent with another....TURTLE BAG. Its supposed to be a spinnaker sock.
So disappointed in all of this.