disapointed at my susuki df 9.9.....

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Manureva

Manureva

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Jan 14, 2011
243
tanzer tanzer 28 bathurst nb
I need to vent.... I bought a Susuki df 9.9, then the dealership closed....now the closest service center is about 350 km away.....this motor never worked well at all....it has been extremely hard to start from the get go and it doesn't run even. The dealer closed and will not honor any warranty on the engine even if they still sell honda outboard, they agreed to work on it at then end of the last season. What they did is run the engine in not enough water and burn my water pump and they opened up the carburetor but never replaced any gasket, so now i have a 3000$ engine with a burned water pump and a leaking carburetor. I called Susuki Canada and explained the situation, they told me to ship it to the nearest dealer at my cost and they would fix the carb but not the water pump....I check the cost of shipping and it comes to 200$ each way for a total of 400$, insane...so i checked the price of the part witch come to 99.17$plus 15$ shipping. I called Susuki again and they told me they could not do nothing unless i ship it, they wont even cover the parts if i pay for labour somewhere else or do it myself, and they wont even offer a discount on the part. I am really disappointed in the company since i bought the engine to be done with the problem related to and older engine. I will never ever buy anything from susuki ever again. My old engine start at first pull, it is worth 500$, my new Susuki will crank for 15 minute before it starts and then puff and sputter, it is SUPPOSED to be worth over 3000$!!!!!

:cussing:
 
kloudie1

kloudie1

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Nov 6, 2006
10,219
Hunter 34 Mandeville Louisiana
Sounds like now is the time to find a really good local independent outboard motor mechanic who works on small engines .. If he knows what he is doing, he should be able to get it in top condition for about your one way freight cost.. That is the path of least heartburn, Mesange.. Sorry to hear that the engine has been a bust.. but Suziki makes good stuff.. Sounds like you have a dealer who does not know how to service that engine.
 
kenn

kenn

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Apr 18, 2009
1,271
CL Sandpiper 565 Toronto
Claude is right, it would be much cheaper overall to just pay a good local guy to replace the impeller and remount the carb with a new gasket.

Also, if there's no Suzuki warranty repair in Bathurst, maybe your chosen mechanic could get blessing as an authorized repair depot, and you'll then get warranty service...? Or could talk Suzuki into letting him do the work.

Our boat came with a 1983 Suzuki 5hp 2-stroke, and that thing's been a champ for 5 seasons now.

Bonne chance!
 
Bad Obsession

Bad Obsession

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May 23, 2004
3,319
I'm in the market as were . Colonial Beach
Sounds like a frustrating situation. I agree with getting another private person to fix it. I think that you would get the engine back where you need it and it will be cheaper that way.
 
Bill1565

Bill1565

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Jan 22, 2008
1,483
Hunter 37 C sloop Punta Gorda FL
Back in the last century, I had a Suzuki 15. ran well for several years. When it got to be a problem, I had to use a Suzuki auto dealer to get parts. Sold it , never looked back.
 
sailaway78

sailaway78

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May 11, 2005
3,431
Seidelman S37 Slidell, La.
You got a bad dealer

Someone who don't know come here from sickum. I can't imagine running an engine in water hot enough to damage the impeller. Nor put a carb back without a new gasket. Find yourself a good local mechanic. Those are very good motors.
 
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Benny17441

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May 24, 2004
7,215
CC 30 South Florida
Did they even suggest the option of only shipping the carburator? Suzuki is a quality manufacturer but it seems the company is not willing to make the investment necessary to develop a quality dealer program in North America. The folks in charge are not getting stable dealers and don't seem willing to help. When the brand fails the headquarters in Japan will wonder what went wrong. Unfurtunately a product is just as good as the service dealerships. Find yourself a good local outboard mechanic and chalk this up to experience. Next time go with Honda, not that their products are better but the service is.
 
Gunni

Gunni

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Mar 16, 2010
5,937
Beneteau 411 Oceanis Annapolis
When, not if, you have the next problem with your (insert manufacturer's name here) outboard motor, it will likely be a carburetor, fuel filter or impeller problem so might as well learn how to fix your motor yourself. Reduces drama on the water too!
 
Bad Obsession

Bad Obsession

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May 23, 2004
3,319
I'm in the market as were . Colonial Beach
Gunni makes a good point. You should seriously learn how to do minor mechanical things to the outboard. I have changed a water pump in an old Johnson 4.5 outboard and it wasn't too bad. I also cleaned the carb.

I was really intimidated when I went to an on board diesel. I have learned a lot of the basic mechanics of the engine system and it isn't that hard at all.

I would suggest looking for instructions on how to do these things. You can probably find them on the net. Once you learn this you will see what I mean.....It isn't nearly as hard as you think!
 
M

Mike B1026

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Jun 17, 2007
402
MacGregor Mac26S Victoria Tx
It depends

"...It isn't nearly as hard as you think!"

It depends of course. Having owned a powersports business for over 30 years, I can tell you most customers don't have a clue as to how to "properly" clean a carb. (And a few "professionals" don't know either)

It also depends how mechanically minded the person is and how well they follow instructions. But I agree a boat owner should learn how to do the basics. I have learned from experience, you can't always trust a Boat Shop with a "professional mechanic." (they have been in business over 25 years) I got pretty screwed because I thought they would know how to work on a little Honda 8hp. I had to redo their screw ups and now do all my own work.

My suggestion is to get a manual (Suzuki at least and perhaps an aftermarket) be aware I have found errors in the aftermarket ones but they may offer some tips that the factory one doesn't.

There are many articles on the web as to how to clean a carb. (some are actually correct) By the way, you don't just scrape the gunk out of the float bowl. After you get everything clean (really clean) then you have to adjust the carb. That's where the manuals will really help.

Bad Obsession said:
Gunni makes a good point. You should seriously learn how to do minor mechanical things to the outboard. I have changed a water pump in an old Johnson 4.5 outboard and it wasn't too bad. I also cleaned the carb.

I was really intimidated when I went to an on board diesel. I have learned a lot of the basic mechanics of the engine system and it isn't that hard at all.

I would suggest looking for instructions on how to do these things. You can probably find them on the net. Once you learn this you will see what I mean.....It isn't nearly as hard as you think!
Click to expand
 
RichH

RichH

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Feb 14, 2005
4,773
Tayana 37 cutter; I20/M20 SCOWS Worton Creek, MD
Suggest you find a Tohatsu dealer/repair center.

Tohatsu makes 90% of the powerhead/internals for just about ALL modern outboards. Im not absolutely sure but there is a good chance that your Suzuki OB has a Tohatsu 'powerhead' ... call your local Tohatsu dealer/repair center to find out.
 
Manureva

Manureva

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Jan 14, 2011
243
tanzer tanzer 28 bathurst nb
oh I know how to fix it, my major rant point is that i bought it to have clean hand since i was tired of the older Johnson and its maintenance, so i paid for a new one to be able to just push a button and relax on the boat knowing my motor is new and warrantied. The thing is i have a pretty bad back and i am tired of playing in engine, i am retired after all, i am a retired Marine Engineer....lol, it just suck to be fixing something that is one year old, and i never fixed it last year thinking i had a warranty and they would fix it up in the winter, turn out warranty is more costly then getting my hand dirty again.

I like to be just relaxing on the boat and being like if i was alone in the world knowing that all my equipment is going to work the first time.
 
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