Garmin support getting better.

[Roger Long]

Just for fun, and not expecting anything except aggravation, I called Garmin tech support to see how long the waits would be in view of the widespread GPS date problem they are having.

The recording said wait times of 7-8 minutes but I was talking to a very sharp rep within about 2 minutes. He said that the date problem actually originates in the plug in network antennas and not the GPS units. Position information is not effected but tide data is.

There is a temporary fix which he is emailing me and they have pulled engineers off of all other projects to get a permanent fix out. This will take the form of a firmware update for each chartplotter unit that will then push a firmware update out to the antenna unit. He said to start checking their web site in about a week.

Maybe the old Garmin is back

 

[RichH]

Roger - have had problems in contacting both Garmin and Raymarine in the past .... just followed their websites and entered my problem description online only to be delayed, shuffled, re-routed etc. ... all a total waste of time. I've found it MUCH better to make a direct actual phone contact ... and usually get instant results and top service if I speak directly with an 'actual/live' person. Direct phone contact has always merited me extremely good service without any delay from both Garmin and Raymarine.

 

[Roger Long]

Direct phone contact has always merited me extremely good service without any delay from both Garmin and Raymarine.

I agree. My beef was just that, for a few weeks or months there, phone contact with Garmin was nearly impossible to obtain. Hopefully, that has been resolved.

 

[Warren Milberg]

I have been experiencing some anomalies with my Garmin 76 and just called Garmin Tech Support about them. After going through some menu selections, I was able to speak to a tech almost immediately. We had a useful chat for some minutes and he made some suggestions as to what I should do and check. Very positive experience.