Welcome to SBO. I am not sure if you are located in Vancouver, BC or Vancouver, WA. If the former you could drop down and talk to them. Either way you may try giving them a call or email through their contact page. I have found that they are very supportive when I have dealt with them in the past.
303-1515 Broadway Street
Port Coquitlam, BC
V3C 6M2 Canada
+1 778 285 9900
+1 800 663 8515 (toll free)
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