Well, I pretty much expected as much … The retailer through Amazon, from whom I purchased the radio, Jarboys Outdoors & Marine Supplies, from Hackensack, NJ, did not provide any satisfaction. They called their supplier, whom said it was over a year ago … too bad. I'm guessing it is exactly as David indicated … a cheaper European source to entice me with a lower price via Amazon. I should have known not to trust a dealer with whom I'm not familiar. I generally trust what I buy through Amazon, even though I don't often use that source for marine items. This one is going to cost me $150+. Once I get it out of the boat and ready to ship, I'm going to verify with B&G that when they re-program, I should get essentially a US model that gives me the toggling options between the channel bands, not just the US band only. I'll also ask again if they will do this free of the service charge.