M
Michelle
We purchased a Super Cold Machine with the additional water-cooling unit approximately 9 months ago. We cruised for about 6 months in the Northwest Caribbean and the water-unit never functioned properly, the unit would run continously. We stopped our attempts and hopes deciding that it would be much better to wait until we had a cell phone and contact customer service. When returning for hurricane season we contacted customer service for WAECO and were advised to rewire the system. Then we were faxed a diagram replacing a diagram that was distributed with the unit in which the wiring was incorrectly diagrammed. We spent much time discussing the situation on the phone with customer service representatives who insist that the unit must be wired incorrectly. The wiring is according to the diagram that was faxed to us and still the water cooling unit does not function properly. Today it was suggested by a customer service representative that we should not use the water cooling unit if the air cooled system functions well. I explained that we purchased the unit because when the air in the Carribean heats up, the efficiency of the air cooled unit declines immensely and therefore, the water cooling unit would be more efficient during these periods. (At least that is what I was informed of via WAECO sales representatives prior to purchasing the water cooling system.) So, we have spent much time, not to mention money, hauling out to place a thru-hole for the water cooling unit and our dreams of running our new refrigeration with a (supposedly) more efficient system, according to the sales representative for WAECO, have been drowned. We are not planning to sail to the States and have no intent to fly. Where do we go from here?