over a week ago i received a check from my isurance company to cover storm damage. the check was made to me and the holder of my loan - key bank. now, over a week after they agree the got the check fed-ex, the minimum wage idiots answering key's phones either can't or won't explain where the check is now and totally block any phone accesss above their own basement level. this can, and, will happen to some of you. happily, i did not endorse the check