When you turn the squelch down and volume up, do you hear noise? If yes, select some other chanel and see if you can contact any one such as a dockmate or select a weather chanel, or turn on fog signal. If no audio, consider a new VHF radio. If you can not hear noise , take the cover off and disconnect the speaker wires and make continuity check of the coil. If it is good, check the plug that allows you to add an external speaker and connect an 8 ohm external speaker.